Prepare for Training

I’m Already a Tandem User

Congrats on your new pump. We’re so glad you’re staying in the Tandem Diabetes Care Family. Make sure to log in to your Tandem account and complete any trainings so you’re up to date on any new features. Also, below you’ll find support resources to get you up and running.

1 Access New Software Training
2 Update Your Tandem Account
3 Transfer Your Settings

4 Set up Continuous Glucose Monitoring (CGM)
5 Frequently Asked Questions
6 Additional Materials

You Need to Access New Software Training

Complete assigned tutorials
Learn about new features that may be available for your pump

Access Now

You need to Update Your Account

Log in to your account
Share reports with your clinic
Download mobile app
Link your mobile app to your pump

Follow Instructions

You will learn Transfer Your Settings

How to transfer your pump settings
How to set up your t:connect mobile app

Download Worksheet

View Training Module

Don't Forget To Turn on Control-IQ technology and set a Sleep Schedule for optimal use

Turn on Control‑IQ Technology

Learn How

Set Up a Sleep Schedule

Learn How

You need to Set up CGM

Get started with your CGM therapy, if you are transitioning to a new sensor, before pump training to help you feel more confident with your new technology.

Dexcom G6

Set up

Dexcom G7

Set up

FreeStyle Libre 2 Plus

Set up

Frequently Asked Questions

Mobile App / Tandem Source

Dexcom G6

Dexcom G7

You need to Check out these helpful support materials

Introduction to Carb Counting

Carbohydrate List

Carb Counting Handout

Additional Resources Below

Tech Tip How to Turn Off Your Pump

Once you have your new insulin pump up and running, power down your old pump for storage. This video will show you how.

Here are additional resources to support you after training

Pump Training Training Materials

We’ve got all the materials you need right here. Check back whenever you need a refresher.

Keep Training

Pump Training Continuing Education

Here you’ll find more information about ongoing classes and the supportive Tandem Diabetes Care community.

Keep Learning

Important Safety Information
RX ONLY. The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient use. The pump is indicated for use with NovoLog or Humalog U-100 insulin. The pump is indicated for use in individuals 6 years of age and greater. Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

t:connect mobile app: The feature set available within the t:connect mobile app is dependent on the pump software version and the compatible smartphone’s model and operating system (OS).

The Display and Data Upload feature set provides a secondary display of pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud through an internet or wireless data connection. Standard carrier data rates may apply.
The Bolus Delivery plus Display and Data Upload feature set additionally allows users to request, stop, and cancel a bolus on the pump from the t:connect mobile app. At least one smartphone security setting must be enabled to utilize the Bolus Delivery feature of the t:connect mobile app.
WARNING: Always rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
PRECAUTIONS: Always rely on your pump to make therapy decisions if using a smartphone that is incompatible, the smartphone is lost or damaged, or the smartphone loses Bluetooth® connectivity with your pump. Important pump alerts and alarms are only received as app notifications when enabled and the app is either active or running in the background.

The Tandem Source platform is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care insulin pumps, their caregivers, and their healthcare providers in home and clinical settings. The Tandem Source platform supports diabetes management through the display and analysis of information uploaded from Tandem insulin pumps.

Prepare for Training

You Need to Access New Software Training

You need to Update Your Account

You will learn Transfer Your Settings

Don't Forget To Turn on Control-IQ technology and set a Sleep Schedule for optimal use

You need to Set up CGM

Frequently Asked Questions

You need to Check out these helpful support materials

Tech Tip How to Turn Off Your Pump

Pump Training Training Materials

Pump Training Continuing Education

Positively Different

Connected Care

Disclosures