Prepare for Training

I’m Already a Tandem User

Congrats on your new pump. We’re so glad you’re staying in the Tandem Diabetes Care Family. Make sure to log in to the t:connect portal and take any customized trainings so you’re up to date on any new features. Also, below you’ll find supportive education to get you up and running.


This will take approximately

90 minutes


You will learn Transfer Settings

  • How to transfer your pump settings
  • How to link your new pump to the t:connect web application

This will take approximately

15 minutes

View transfer settings training module

You will learn Introduction to Carb Counting

  • Identifying foods with carbohydrates
  • How to estimate the amount of carbohydrate
  • Why carb counting is important

This will take approximately

9 minutes

View introduction to carb counting training module

Great job!
Now on to the last few items.


You need to Set up t:connect Account

Dexcom CGM System

You need to Set up Dexcom CGM

  • See if your smartphone is compatible with the Dexcom G6 mobile app. Your Pump Trainer can assist you during training if your device is not compatible.
  • Download the mobile app
  • Create an account and follow the in‑app steps for setting up your account
  • Follow the step-by-step instructions to set up your Dexcom G6 CGM

Friendly Reminder New Software Training

  • Access customized training
  • Learn about new features that may be available for your pump
Visit Your Portal

Frequently Asked Questions


Congrats on completing the work!

Below is some additional material we think you’ll find useful.

Top of t:slim X2 Insulin Pump

Tech Tip How to Turn Off Your Pump

Once you have your new insulin pump up and running, power down your old pump for storage. This video will show you how.


Ready to level up? Here are additional resources to support your training.

Pump Training Training Materials

We’ve got all the materials you need right here. Check back whenever you need a refresher.

Keep Training

Pump Training Continuing Education

Here you’ll find more information about ongoing classes and the supportive Tandem Diabetes Care community.

Keep Learning