Prepare for Training

I’m Already a Tandem User

Congrats on your new pump. We’re so glad you’re staying in the Tandem Diabetes Care Family. Make sure to log in to the t:connect portal and take any customized trainings so you’re up to date on any new features. Also, below you’ll find supportive education to get you up and running.

1 Transfer Settings
2 Introduction to Carb Counting
3 Set up t:connect Account

4 Set up Continuous Glucose Monitoring (CGM)
5 New Software Training
6 Frequently Asked Questions

This will take approximately

90 minutes

You will learn

Transfer Settings

How to transfer your pump settings
How to link your new pump to the t:connect web application

This will take approximately

15 minutes

You will learn

Introduction to Carb Counting

Identifying foods with carbohydrates
How to estimate the amount of carbohydrate
Why carb counting is important

This will take approximately

9 minutes

Great job!
Now on to the last few items.

You need to

Set up t:connect Account

See if your smartphone is compatible with the t:connect mobile app
Download the mobile app
Create an account and follow the in‑app steps for setting up your account
Follow the step-by-step instructions to set up your t:connect account

You need to

Set up Dexcom CGM

See if your smartphone is compatible with the Dexcom G6 mobile app. Your Pump Trainer can assist you during training if your device is not compatible.
Download the mobile app
Create an account and follow the in‑app steps for setting up your account
Follow the step-by-step instructions to set up your Dexcom G6 CGM

Friendly Reminder

New Software Training

Access customized training
Learn about new features that may be available for your pump

Visit Your Portal

Frequently Asked Questions

Congrats on completing the work!

Below is some additional material we think you’ll find useful.

Transfer Pump Settings Sheet

Carb Counting Handout

Carbohydrate List

Additional Resources Below

Tech Tip

How to Turn Off Your Pump

Once you have your new insulin pump up and running, power down your old pump for storage. This video will show you how.

Ready to level up? Here are additional resources to support your training.

Pump Training

Training Materials

We’ve got all the materials you need right here. Check back whenever you need a refresher.

Keep Training

Pump Training

Continuing Education

Here you’ll find more information about ongoing classes and the supportive Tandem Diabetes Care community.

Keep Learning

Important Safety Information

RX ONLY. The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in individuals six years of age and greater. The pump is intended for single patient, home use and requires a prescription. The pump is indicated for use with U-100 insulin only. Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

t:connect mobile app: The feature set available within the t:connect mobile app is dependent on the pump software version and the compatible smartphone’s model and operating system (OS).

The Display and Data Upload feature set provides a secondary display of pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud through an internet or wireless data connection. Standard carrier data rates may apply.
The Bolus Delivery plus Display and Data Upload feature set additionally allows users to request, stop, and cancel a bolus on the pump from the t:connect mobile app. At least one smartphone security setting must be enabled to utilize the Bolus Delivery feature of the t:connect mobile app.
WARNING: Always rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
PRECAUTIONS: Always rely on your pump to make therapy decisions if using a smartphone that is incompatible, the smartphone is lost or damaged, or the smartphone loses Bluetooth® connectivity with your pump. Important pump alerts and alarms are only received as app notifications when enabled and the app is either active or running in the background.

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Prepare for Training

You will learn