Raegan, diagnosed 2012
Get updated,
not outdated
with Tandem Device Updater

 
 

Tandem Diabetes Care is the only company that allows its customers to remotely add features on their in-warranty insulin pump without waiting for medical insurance to cover a new device.*

Access to pump updates is managed through the t:connect® customer portal, including requesting a new prescription, completion of any required online training, and checking the status of an update request. You can use your existing t:connect application log in credentials to access the portal. You will continue to use the original t:connect web application to upload and view your insulin pump data.

 
 

t:connect Customer Portal

 
 

Available Updates

Click on the software updates below to learn more about eligibility, the features includes, and how to start the update process.

t:slim X2 Insulin Pump with Dexcom G5

T:SLIM X2 INSULIN PUMP

Dexcom G5 Mobile CGM Integration Update

 

t:slim X2 Insulin Pump with Basal-IQ Technology

t:slim X2 insulin pump

Basal-IQ® Technology Update

 

tslim_X2_Insulin_Pump_Front_View_Control-IQ_RGB

t:slim X2 insulin pump

Control-IQ™ Technology Update

 
 

 

What if I have a t:flex or t:slim G4 pump?

There are no software updates available for the t:flex® insulin pump or t:slim G4™ insulin pump. If you are interested in any of our newest software updates, you should contact our Customer Support Team to discuss options for purchasing a new t:slim X2 insulin pump.  Contact Support

 

 
 

System Requirements

A computer and internet connection will be required to update your pump. Please take a minute to review the following technical requirements. In order to install Tandem’s device updater software, you will need administrator rights on your computer.

Back to Top >>

Supported Operating Systems

  • Microsoft Windows 10 (64 bit)
  • Microsoft Windows 8.1 (64 bit)
  • Microsoft Windows 7 (64 bit)
  • Mac OS Catalina (v10.15.x)
  • Mac OS Mojave (v10.14.x)
  • Mac OS High Sierra (v10.13.x)

Computer Requirements

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor
  • USB 1.1 port or later
  • Screen display capable of at least
    1024 by 768 pixels resolution