The Benefits Program | Tandem Diabetes Care

We understand that choosing the right partner for your diabetes journey is an important and empowering decision.

Enjoy a Bolus of Benefits

Flexible Payment Plan

Tandem Choice Program

90-Day Return Policy

Yes to Low Payments. No to Low Blood Sugars.

Flexible Payment Plan

We don’t want out-of-pocket cost to be the determining factor in your diabetes journey.

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The Tech You Want, When You Want it

Tandem Choice Program

If you move forward today with a t:slim X2 insulin pump, you’ll have the option to choose any new pump model we release during your warranty period.

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Time to Fall in Love With Your Pump

90-Day Return Policy

We don’t just want you to like your choice of insulin delivery. We want you to love it. You have up to 90 days to return the t:slim X2 insulin pump if necessary.*

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The Tandem Benefit Programs have been curated to provide you with greater peace of mind, access to the latest technology, and increased financial flexibility.

The Support You Need, When You Need it

Once you’re part of the Tandem Diabetes Care Family, you gain access to valuable programs designed to help you get the most out of your pump experience.

Expert Training

We offer personal pump training to new customers so they can quickly learn our easy-to-use products.

24/7 Support

Based in the United States, our No. 1-rated support team¹ is available 24 hours a day, 365 days a year.

Limited Warranty

We’re there for you! Tandem can replace your t:slim X2 insulin pump to minimize any disruption to your insulin therapy.

Loaner Program

Traveling and can’t easily receive shipments? Our program allows you to borrow a backup pump for the duration of your trip.

What's next?

Whether you're ready to get a Tandem insulin pump, or looking to check insurance coverage, you’ll find everything you need here.

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Responsible Use of Control‑IQ Technology

Even with advanced systems such as Control-IQ technology, users are still responsible for actively managing their diabetes. Control-IQ technology does not prevent all high and low blood glucose events. The system is designed to help reduce glucose variability, but it requires that users accurately input information, such as meals and periods of sleep or exercise. Control-IQ technology will not function as intended unless all system components, including CGM, infusion sets and pump cartridges, are used as instructed. Importantly, the system cannot adjust insulin dosing if the pump is not receiving CGM readings. Because there are situations and emergencies that the system may not be capable of identifying or addressing, users should always pay attention to their symptoms and treat accordingly.

* 90-Day Return Policy applicable for United States customers only. Return requires a valid, good faith medical reason confirmed by customer’s physician. See Tandem’s Returned Goods Policy (United States) for more details.

References

1. dQ&A US Diabetes Connection Patient Panel Report, Q2 2022-Q2 2023 (Apr 2022-Jun 2023).

Important Safety Information

RX ONLY. The t:slim X2 pump and Control-IQ technology are intended for single patient use. The t:slim X2 pump and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin. t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The t:slim X2 pump is indicated for use in individuals six years of age and greater. Control-IQ technology: Control-IQ technology is intended for use with a compatible integrated continuous glucose monitor (iCGM, sold separately) and ACE pump to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons six years of age and greater.

Warning: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.

Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of the t:slim X2 pump and Control-IQ technology must: use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The t:slim X2 pump, and the CGM transmitter and sensor must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

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Tandem Benefit ProgramsAn Easy Choice Made Easier

Enjoy a Bolus of Benefits

Yes to Low Payments. No to Low Blood Sugars.

The Tech You Want, When You Want it

Time to Fall in Love With Your Pump

The Support You Need, When You Need it

What's next?

About Tandem

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