Chris, diagnosed 1978

Customer Support

Our top-rated1 customer support team is available 24 hours a day, 365 days a year.

TECHNICAL SUPPORT: (877) 801-6901


We’ve got you covered

In addition to our round-the-clock technical support, we offer a number of other services to make pump ownership as simple as possible.


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Insurance Verification

Our team of insurance verification specialists will help you through the process and make it as simple for you as possible.


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30-Day Return Policy

We believe we make the best pumps on the market, but we understand everyone’s needs are unique, and sometimes things don’t work out.


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Expert Local Training

Even though our products are simple to learn and simple to use, we offer personal pump training to every new customer.


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Four-Year Limited Warranty*

If you need a replacement pump and are within our coverage area, we will get one to you as soon as possible, even on holidays and weekends.



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Technical and Customer Support

We put as much effort into standing behind our products as we do into designing them. Our Customer Support Team is staffed by highly trained, enthusiastic representatives based in San Diego, California, many of whom use insulin pumps themselves.

Technical Support

(877) 801-6901
24 hours a day, 365 days a year





1. dQ&A USA Diabetes Connections Surveys, 2013-2018.