Set up Your Tandem Account

The Tandem Source platform is the go-to location for you to see important diabetes data, reorder supplies, and update your t:slim X2 insulin pump software.*

Please note: The t:connect web application is becoming Tandem Source. The mobile app is still called t:connect for now, but your account and data will be available through the Tandem Source platform.


(877) 801-6901

Contact Tandem Diabetes Care Customer Tech Support if you need assistance creating your account. Available 24 hours a day, 7 days a week.


You Need to Download the t:connect Mobile App

t:connect mobile app

You need to Pair the t:connect Mobile App with Your Pump

  • Enable pump-Bluetooth® connection
  • Pair the mobile app with your pump
  • Wirelessly upload data
Begin Pairing
Bluetooth Settings on t:slim X2 pump

You Need to Set up to Bolus from Your Smartphone

Make sure to closely follow all steps:

  • Disable automatic updates (can impact your ability to use the mobile bolus feature)
  • Allow notifications from the mobile app§
  • Set proper security settings
  • Prevent the loss of this feature
Set up Smartphone

You Need to Log in to Your Tandem Source Account

Access easy-to-read reports, update pump software, and order supplies

NOTE: Use your existing login credentials for the t:connect mobile app.

Go to Tandem Source
Tandem Source platform

You need to Share Reports with Your Clinic

  • Click on the blue icon at the top right to access Account Settings
  • Click Share Reports
  • Search for clinic and identify correct address as some clinics have multiple locations
Tandem Source Reports
Android Changing Birth Date

Tech Tip How to Change Date of Birth in Android

Learning Icon

Prepare for Training

This training has been designed to help familiarize you with your Tandem Diabetes Care products.

Insulin Pump

I’d love some help understanding the basics.

I know the basics and I am excited to get started.

New pump, new stuff.
Let’s get started.