Jalen, diagnosed 2015

Get Started

Whether you're ready for a new pump or just looking to check your coverage, everything you need is right here.

Free Control-IQ software update for in-warranty t:slim X2 pumps.



How it works

Once we receive the information and permissions requested in the forms below, we will reach out to your healthcare provider and insurance company to help determine your benefits.  When you’re ready, our insurance verification team will help you through the process and work to get you the lowest out-of-pocket cost.  

Get Started Online


Prefer paper?

If you prefer not to submit your information through the online form, getting started is still simple. Just follow the instructions below to mail or fax your information to us. Or you can always call us and we can take your information over the phone. Our Pump Specialists are here from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday.

Fax or Mail



Question Mark

Have Questions?

If you have questions or need assistance, please call us at
(877) 801-6901. Our Pump Specialists are available Monday - Friday from 6:00 a.m. to 5:00 p.m. (Pacific Time).




What happens next?

A Tandem representative will contact you within two business days to confirm your information. When you are ready to order a Tandem insulin pump, we will work with your healthcare provider to complete the necessary paperwork. A Tandem representative will provide you with regular status updates.

Get Started Process



Mail or fax your paperwork

Prefer paper? Just follow the instructions below to send your information to us:


Complete and sign both the form and questionnaire listed below:


Make a copy of the front and back of your insurance card.


Fax to (855) 875-4648 or mail the forms to Tandem Diabetes Care.

Return forms by mail:

Tandem Diabetes Care
Attn: Customer Sales Support
11075 Roselle Street
San Diego, CA 92121