Prepare for Training

I’m New to Pumping

We know you’re excited to turn on your Tandem Diabetes Care pump, and a trainer will be contacting you soon. In the meantime, we recommend that you complete the following steps prior to your training appointment to maximize the time with your trainer.

1 Get Your Supplies Ready
2 Register for Webinar
3 Set up Your Tandem Account

4 Set up Continuous Glucose Monitoring (CGM)
5 Additional Materials

You need to Get Your Supplies Ready

Pump supplies
Glucose monitoring supplies
Additional items

Download Checklist

You Need to Register for Webinar

What to expect during and after training
Wednesdays at noon (PT) / 3 pm (ET)
Fridays at 9 am (PT) / noon (ET)

/ ! \ This virtual class is not intended to replace your actual Tandem pump training.

This will take approximately

30 minutes, plus time for live Q&A

Wednesdays Fridays

You need to Set up Your Account

Create your login
Connect to your clinic
Download mobile app
Link your mobile app to your pump

Follow Instructions

You need to Set up CGM

Get started with your CGM therapy before pump training to help you feel more confident with your new technology.

Dexcom G6

Set up

Dexcom G7

Set up

FreeStyle Libre 2 Plus

Set up

You need to Check out these helpful support materials

Pump Therapy

Introduction to Pump Therapy

Control-IQ Technology

Infusion Sets

Introduction to Infusion Sets

Infusion Sets Flyer

Carbohydrates

Introduction to Carb Counting

Carbohydrate List

Carb Counting Handout

Additional Resources Below

Tech Tip How to Turn Off Your Pump

We want you to start exploring the screens and features of your pump. Just be sure you know how to turn it off to save the battery.

Here are additional resources to support you after training

Pump Training Training Materials

We’ve got all the materials you need right here. Check back whenever you need a refresher.

Keep Training

Pump Training Continuing Education

Here you’ll find more information about ongoing classes and the supportive Tandem Diabetes Care community.

Keep Learning

Responsible Use of Control‑IQ Technology

Even with advanced systems such as Control-IQ technology, you are still responsible for actively managing your diabetes. Control-IQ technology does not prevent all high and low blood glucose events. The system is designed to help reduce glucose variability, but it requires your accurate input of information, such as meals and periods of sleep or exercise. Control-IQ technology will not function as intended unless you use all system components, including your CGM, infusion sets and pump cartridges, as instructed. Importantly, the system cannot adjust your insulin dosing if the pump is not receiving CGM readings. Because there are situations and emergencies that the system may not be capable of identifying or addressing, always pay attention to your symptoms and treat according to your healthcare provider’s recommendations.

Important Safety Information

RX ONLY. The t:slim X2 pump and Control-IQ technology are intended for single patient use. The t:slim X2 pump and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin. t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in individuals 6 years of age and greater. Control-IQ technology: Control-IQ technology is intended for use with compatible integrated continuous glucose monitors (iCGM, sold separately) and alternate controller enabled (ACE) pumps to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons 6 years of age and greater.

Warning: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.

Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of the t:slim X2 pump and Control-IQ technology must: use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

t:connect mobile app: The feature set available within the t:connect mobile app is dependent on the pump software version and the compatible smartphone’s model and operating system (OS).

The Display and Data Upload feature set provides a secondary display of pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud through an internet or wireless data connection. Standard carrier data rates may apply.
The Bolus Delivery plus Display and Data Upload feature set additionally allows users to request, stop, and cancel a bolus on the pump from the t:connect mobile app. At least one smartphone security setting must be enabled to utilize the Bolus Delivery feature of the t:connect mobile app.
WARNING: Always rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
PRECAUTIONS: Always rely on your pump to make therapy decisions if using a smartphone that is incompatible, the smartphone is lost or damaged, or the smartphone loses Bluetooth® connectivity with your pump. Important pump alerts and alarms are only received as app notifications when enabled and the app is either active or running in the background.

The Tandem Source platform is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care insulin pumps, their caregivers, and their healthcare providers in home and clinical settings. The Tandem Source platform supports diabetes management through the display and analysis of information uploaded from Tandem insulin pumps.

Prepare for Training

You need to Get Your Supplies Ready

You Need to Register for Webinar

You need to Set up Your Account

You need to Set up CGM

You need to Check out these helpful support materials

Tech Tip How to Turn Off Your Pump

Pump Training Training Materials

Pump Training Continuing Education

Positively Different

Connected Care

Disclosures