The t:slim X2 Upgrade Program

Tandem Diabetes Care, Inc. has launched its first ever upgrade program, making it possible for t:slim® and t:slim G4™ Insulin Pump customers to experience Tandem’s next-generation platform, the t:slim X2™ Insulin Pump.
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What is the t:slim X2™ Insulin Pump?

The t:slim X2 Insulin Pump is the next-generation color touchscreen pump. Based on the #1 user-preferred t:slim® Insulin Pump1, the t:slim X2 Pump features an advanced Bluetooth radio, a durable aluminum housing, and is optimized for use with the Tandem Device Updater, recently cleared by the FDA.2  The t:slim X2 Pump's sleek modern design is matched with a host of powerful features to meet a variety of individual needs.  Learn more about our newest pump.

What do I need to do?

If you are a current t:slim or t:slim G4 Pump user and plan to upgrade to the t:slim X2 Pump, please complete the form below.  We will review your program eligibility and provide a link to complete your upgrade once your eligibility is confirmed. The Upgrade Program is available to eligible customers through September 30, 2017.


Get Started

More information:

 

t:slim® Insulin Pump Upgrade Options

 

Pump purchased prior to
June 30, 2015


Upgrade Option:

New t:slim X2 Pump exchanged for existing t:slim Pump3

Cost:

$799


Pump purchased on or after
July 1, 2015


Upgrade Option:

New t:slim X2 Pump exchanged for existing t:slim Pump3

Cost:

$399

 

t:slim G4™ Insulin Pump Upgrade Options

 

Option A
available now


Upgrade Option:

New t:slim X2 Pump exchanged for existing t:slim G4 Pump.3

When:

Effective now.

Cost:

$799


Option B
subject to applicable regulatory approvals


Upgrade Option:

Refurbished t:slim X2 Pump exchanged for existing t:slim G4 Pump.3

When:

Effective following FDA approval of Dexcom G5® Mobile CGM system integration for the t:slim X2 Insulin Pump (subject to applicable regulatory approvals).

Cost:

$399

 

 

Information for t:flex® Insulin Pump customers

The t:flex Pump is the only available pump that holds up to 480 units of insulin, and is prescribed specifically for people with greater insulin needs. The t:slim X2 Upgrade Program is only for access to the 300-unit capacity t:slim X2 Pump, so upgrades from t:flex Pumps are excluded from this specific program.

 

 

Get started and upgrade your Tandem Pump today!

Please complete the following form to start the upgrade process.  We will review your eligibility and be in touch by email once eligibility is confirmed.

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Where can I find my Pump's Serial Number?

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 1. dQ&A USA Diabetes Connections Surveys, 2013-2016. 
2. Software updates and new features are not currently available for the t:slim X2 Pump and are subject to future FDA approvals. Charges may apply.
3. Current t:slim and t:slim G4 Pumps must be returned within 30 days of the receipt of the new t:slim X2 Pump or an additional $1,000 charge will be incurred by the customer. 

The t:slim X2 Upgrade Program is subject to applicable regulatory approvals of future products. Pricing terms and conditions for the Upgrade Program are subject to change at any time, without notice.  Limitations apply. This offer is not available for t:slim customers under 6 years of age or t:slim G4 customers under 12 years of age. Offer is not valid for prescriptions reimbursed or paid under Medicare, Medicaid or any government (public insurance) programs. Exclusions may apply based on applicable private insurance programs.  The Upgrade Program is available only for customers whose Tandem pump is within the warranty period.  The warranty period of a customer’s existing t:slim or t:slim G4 will apply to the pump received or retrofitted through the Upgrade Program. Offer is void where prohibited.