Program Eligibility


Tandem Diabetes Care wants to make it easy for you to enjoy the benefits of our simple-to-use t:slim X2™ insulin pump with Basal-IQ® and Control-IQ™ predictive technologies.*

If you are currently using a non-Tandem pump for your insulin therapy and are interested in upgrading to the t:slim X2 insulin pump with Basal-IQ or Control-IQ technology, you have the option to use a new t:slim X2 pump for the remainder of your current pump warranty for a one-time payment of $999.


t:slim X2 Insulin Pump



Get Started

Submit your information here to have someone reach out about our Technology Upgrade Program.

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By submitting this form, you grant Tandem Diabetes Care, Inc. permission to add your contact information to our database to send you information and communications related to our products. We respect and uphold the confidentiality of your personal information, and will not share your information with any third-parties, except as noted in our privacy policy. A link to our privacy policy is available at the bottom of this page.




Terms and Conditions

Participants in the t:slim X2 Insulin Pump Upgrade Program (“Program”) must be able to cover the costs of supplies for the duration of their original pump’s existing warranty (“Program Period”), either through their current insurance plan or other standard payment options. Purchase of supplies directly from Tandem is not required; in most cases participants can continue to purchase supplies from their current distributor. Insurance verification, including confirmation of duration of the participant’s current pump warranty, and a prescription will be required to start the Program. Payment plans are not available.

At the end of the Program Period, the t:slim X2 insulin pump must be returned to Tandem. Failure to return the pump within thirty (30) days following the end of the Program Period will result in a charge for the full cash price of the pump, less the prior $999 one-time payment.


Program terms and conditions are subject to change at any time, without notice. Limitations apply. This offer is not available for people under 6 years of age. Offer is not valid for: any person insured or subject to reimbursement in any part by Medicaid, Medicare, Tricare, or any other federal or state health programs (such as medical assistance programs);  members of a Kaiser Permanente Health Plan;  members of  health plans or insurance contracts that prohibits this Program; residents of any state where prohibited by law and persons residing outside the United States and Puerto Rico; or where otherwise prohibited.

The Program is available only for current non-Tandem pump users who have at least six months remaining on the warranty of their current pump. Offer not available to individuals with in-warranty pumps who are eligible for a new pump through their insurance plan. The remaining warranty duration of participant’s existing pump will apply to the Tandem pump received through the Program. Warranty support for the Tandem pump during the Program Period shall be in accordance with the warranty accompanying the product. This offer will expire December 31, 2021.

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* Use of the Basal-IQ and Control-IQ features requires a Dexcom G6 continuous glucose monitor, sold separately by Dexcom.
† Additional feature updates are not currently available for the t:slim X2 insulin pump with Control-IQ technology. Control-IQ technology is available only to customers who reside in the United States. Future updates for all or some of Tandem's products may not be developed and may not be offered everywhere, and would be subject to applicable regulatory approvals. Software updates are only available to customers who are in warranty at the time they update their pump. A prescription and additional training may be required to access certain future software updates. Charges may apply. Tandem may discontinue select software and features over time at its discretion.