Program Eligibility


Tandem Diabetes Care wants to make it easy for you to enjoy the benefits of our simple-to-use t:slim X2™ insulin pump with Basal-IQ® technology.*

If you are currently using a non-Tandem pump for your insulin therapy and are interested in upgrading to the t:slim X2 insulin pump with Basal-IQ technology, you have the option to use a new t:slim X2 pump for the remainder of your current pump warranty for a one-time payment of $999.

t:slim X2 Insulin Pump with Basal-IQ Technology



Get Started

Submit your information here to have someone reach out about our Basal-IQ Technology Upgrade Program.

The t:slim X2 insulin pump with Basal-IQ technology predicts and helps prevent lows with zero fingersticks.† Its touchscreen technology makes it simple to learn and simple to use, so whether you’re new to pump therapy or experienced, the t:slim X2 pump was designed for you.

* All fields are required.

By submitting this form, you grant Tandem Diabetes Care, Inc. permission to add your contact information to our database to send you information and communications related to our products. We respect and uphold the confidentiality of your personal information, and will not share your information with any third-parties, except as noted in our privacy policy. A link to our privacy policy is available at the bottom of this page.




Terms and Conditions

Participants in this Basal-IQ Technology Upgrade Program (“Program”) must be able to cover the cost of supplies for the duration of their original pump’s existing warranty (“Program Period”), either through their current insurance plan or other standard payment options. Purchase of supplies directly from Tandem is not required. Supplies can continue to be purchased in most cases through the participant’s current distributor. Insurance verification, including confirmation of duration of the participant’s current pump warranty, and a prescription will be required to start the Program. Payment plans are not available.

At the end of the Program Period, the t:slim X2 Insulin Pump with Basal-IQ Technology must be returned to Tandem. Failure to return the pump within thirty (30) days following the end of the participant’s Program Period will result in a charge for the full cash price of the pump, less the prior $999 one-time payment.


Pricing terms and conditions for the Program are subject to change at any time, without notice. Limitations apply. This offer is not available for people under 6 years of age. Offer is not valid for: any person insured or subject to reimbursement in any part by Medicaid, Medicare, Tricare, or any other federal or state health programs (such as medical assistance programs); members of a Kaiser Permanente Health Plan; members of United Healthcare plans that do not cover Tandem products, and any other health plans or insurance contracts that prohibit this Program; residents of any state where prohibited by law and persons residing outside the United States and Puerto Rico; or where otherwise prohibited.

Other exclusions may apply based on applicable private insurance programs. The Program is available only for current non-Tandem pump users who have at least six months remaining on the warranty of their current pump. Offer not available to individuals with in-warranty pumps who are eligible for a new pump through their insurance plan. The remaining warranty of a person’s existing pump will apply to the Tandem pump received through the Program. Warranty support for the Tandem pump during Program Period shall be in accordance with the warranty accompanying the product. This offer will expire June 30, 2020.

Back to Top >>


* Use of the Basal-IQ feature requires a Dexcom G6 continuous glucose monitor, sold separately by Dexcom.
† If glucose alerts and CGM readings do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.