Any insulin pump product (“Pump”) that was originally purchased from Tandem Diabetes Care, Inc.
(“Tandem”) or one of its authorized distributors may be returned to Tandem only for the following
reasons: (1) during the applicable warranty period (which is set forth in the user guide for the Pump), if
the customer experiences an issue with the Pump that is covered by the warranty set forth in the user
guide for the Pump, then Tandem will repair or replace the Pump as provided under the applicable
warranty above, and (2) during the thirty (30) day period after the shipment of the Pump, if the
customer discovers that the Pump is not suited for the customer based on a valid, good faith medical
reason which has been confirmed by the customer’s physician, then Tandem or the authorized
distributor will accept the return of the Pump and provide a refund to the customer and/or its insurance
company for the amount actually paid for the Pump. Tandem will not accept or be obligated to accept
for return any Pump that is not based on one of the two reasons. To assure prompt handling when
returning a Pump, the customer must first obtain a returned materials authorization (RMA) number
from Tandem’s or its authorized distributor’s Customer Service Department. This RMA number must be
clearly written on the outer box. If Tandem or the authorized distributor provides a label, the label must
be attached or taped to the outer box. If no label is provided, Tandem recommends shipping via insured
ground service with a tracking number. Tandem is not responsible for lost or damaged packages.
All returns pre-authorized by Tandem should be sent to:
Tandem Diabetes Care, Inc.
11075 Roselle Street
San Diego, CA 92121
Returns pre-authorized by Tandem’s authorized distributors should be sent to the distributor
authorizing the return, unless other instructions are provided.
Returns made without the returned materials authorization number will be returned to the
customer, freight collect. This policy is subject to applicable law.