Tandem Choice Program
Buy the t:slim X2 insulin pump today and switch to Tandem Mobi system for just $199 when it becomes available.*
* Tandem Mobi general availability expected early 2024; $199 offer valid now through December 31, 2023. See Terms and Conditions below.
Get the #1 Rated Automated Insulin Delivery System1
Fill out the form below and start discovering the benefits of the t:slim X2 insulin pump with Control‑IQ technology.
Control-IQ technology powers the t:slim X2 pump and Tandem Mobi system
Automated Insulin Delivery
Automatic Correction Boluses†
Activity Settings
Which path is right for you?
I’m on a different pump
See how easy it is to switch to the Tandem Diabetes Care Family and start using a t:slim X2 insulin pump.
I’M ON A DIFFERENT PUMP
Ready to switch today?
Get ready to upgrade your diabetes management experience! The Tandem Choice Program makes it easy to switch to the Tandem Diabetes Care Family and start using a t:slim X2 insulin pump with Control-IQ technology.
In Warranty
You can switch to a t:slim X2 insulin pump for the remainder of the warranty period for a one-time payment of $999 if there is at least six months remaining of your pump’s warranty.
- With a t:slim X2 insulin pump you will receive software updates because the t:slim X2 insulin pump is the pump that gets updated, not outdated*
- Please note that you won’t be able to switch to any new model during the remainder of your warranty period
(877) 801-6901
Out of Warranty
If your pump is out-of-warranty, you must purchase a new t:slim X2 insulin pump between July 1 and December 31, 2023, to take advantage of the Tandem Choice Program and switch to the Tandem Mobi system for a one-time payment of just $199.
The Tandem Choice Program provides a 90-day period to determine which pump you prefer:
- If you decide to keep your Tandem Mobi system, you must return your t:slim X2 insulin pump within 90 days of receipt of Tandem Mobi. Your existing warranty will transfer to the Tandem Mobi system for the remainder of the warranty period.
- If you prefer the t:slim X2 insulin pump, you must return the Tandem Mobi system within 90 days of receipt of Tandem Mobi (the $199 payment is non-refundable)
* Additional feature updates may not be currently available for the t:slim X2 insulin pump with Control-IQ technology. Control-IQ technology is available only to customers who reside in the United States or Canada, and other select geographies. Future updates for all or some of Tandem’s products may not be developed and may not be offered everywhere and would be subject to applicable regulatory approvals. Software updates are only available to customers who are in warranty at the time they update their pump. Additional training may be required to access certain future software updates. Charges may apply. Tandem may discontinue select software and features over time at its discretion.
I’m not on a pump
Get a t:slim X2 insulin pump today to have access to the Tandem Mobi system for just $199.
I’M NOT ON A PUMP
The pathway to our latest technology
Get ready for a positively different diabetes management experience! Join the Tandem Diabetes Care Family and start using a t:slim X2 insulin pump with Control-IQ technology.
Purchase a t:slim X2 insulin pump today and you can switch to the Tandem Mobi system for a one-time payment of just $199 once commercially available.
- If you purchase a t:slim X2 insulin pump between July 1 and December 31, 2023, you are eligible to switch to the Tandem Mobi system for just $199 once commercially available
- Enjoy all the benefits of being in the Tandem Family
- You’ll receive software updates because the t:slim X2 pump gets updated, not outdated*
If you choose to switch to Tandem Mobi once commercially available, you will have 90 days to determine if you prefer the Tandem Mobi system.
- If you prefer your t:slim X2 insulin pump, you must return Tandem Mobi within 90 days of receipt of the Tandem Mobi (the $199 payment is non-refundable)
- If you decide to keep Tandem Mobi, you must return your t:slim X2 pump within 90 days of receipt of the Tandem Mobi. Your existing warranty will transfer to the Tandem Mobi system for the remainder of the warranty period.
* Additional feature updates may not be currently available for the t:slim X2 insulin pump with Control-IQ technology. Control-IQ technology is available only to customers who reside in the United States or Canada, and other select geographies. Future updates for all or some of Tandem’s products may not be developed and may not be offered everywhere and would be subject to applicable regulatory approvals. Software updates are only available to customers who are in warranty at the time they update their pump. Additional training may be required to access certain future software updates. Charges may apply. Tandem may discontinue select software and features over time at its discretion.
I’m on a Tandem pump
Recently purchased a t:slim X2 pump? Find out more about getting the Tandem Mobi system.
I’M ON A TANDEM PUMP
Awesome!
We love that you are part of the Tandem Diabetes Care Family.
In Warranty
You will be eligible for the Tandem Choice Program when Tandem Diabetes Care releases the Tandem Mobi system, and your Tandem insulin pump has at least 12 months remaining on its warranty.
Out of Warranty
If your Tandem pump is out-of-warranty, you must purchase a new t:slim X2 insulin pump prior to December 31, 2023 to be eligible for the Tandem Choice Program.
If you purchase your t:slim X2 insulin pump between July 1 and December 31, 2023, you can take advantage of the Tandem Choice Program and switch to the Tandem Mobi system for a one-time payment of just $199.
- Contact us if you want to switch, and we will notify you when we are ready to ship your Tandem Mobi system
- You have 90 days to decide which device you prefer
- If you decide to keep your Tandem Mobi system, you must return your t:slim X2 insulin pump within 90 days of receipt of Tandem Mobi. Your existing warranty will transfer to the Tandem Mobi system for the remainder of the warranty period.
- If you prefer the t:slim X2 insulin pump, you must return the Tandem Mobi system within 90 days of receipt of Tandem Mobi (the $199 payment is non-refundable)
If you purchased your t:slim X2 pump prior to July 1, 2023, you can take advantage of the Tandem Choice Program and switch to the Tandem Mobi system for a one-time payment of $999.
- Contact us if you want to switch, and we will notify you when we are ready to ship your Tandem Mobi system
- You have 90 days to decide which device you prefer
- If you decide to keep the Tandem Mobi system, you must return your t:slim X2 pump within 90 days of receipt of Tandem Mobi. Your existing warranty will transfer to the Tandem Mobi system for the remainder of the warranty period.
- If you prefer the t:slim X2 insulin pump, you must return the Tandem Mobi system within 90 days of receipt of the Tandem Mobi for a refund of $800 (a $199 non-refundable fee applies)
Frequently Asked Questions
If I decide to switch to the new Tandem Mobi system, what will happen to my t:slim X2 insulin pump?
If you decide to keep Tandem Mobi, you must return your t:slim X2 pump within 90 days of receipt of the Tandem Mobi. Your existing warranty will transfer to the Tandem Mobi system for the remainder of the warranty period.
Can I keep both pumps?
No. You must return the non-preferred pump model within 90 days on receipt of the Tandem Mobi.
Get a t:slim X2 pump today, switch to Tandem Mobi later
Purchase a t:slim X2 pump before December 31, 2023, and you can switch to Tandem Mobi for just $199 when it becomes available.
Responsible Use of Control‑IQ Technology
Even with advanced systems such as Control-IQ technology, you are still responsible for actively managing your diabetes. Control-IQ technology does not prevent all high and low blood glucose events. The system is designed to help reduce glucose variability, but it requires your accurate input of information, such as meals and periods of sleep or exercise. Control-IQ technology will not function as intended unless you use all system components, including your CGM, infusion sets and pump cartridges, as instructed. Importantly, the system cannot adjust your insulin dosing if the pump is not receiving CGM readings. Because there are situations and emergencies that the system may not be capable of identifying or addressing, always pay attention to your symptoms and treat according to your healthcare provider’s recommendations.
* Tandem Mobi general availability expected early 2024; $199 offer valid now through December 31, 2023. See Terms and Conditions below.
† If glucose values are predicted to be above 180 mg/dL, Control-IQ technology calculates a correction bolus using the Personal Profile settings and a target of 110 mg/dL and delivers 60% of that value. An Automatic Correction Bolus will not occur within 60 minutes of a bolus that has been delivered or cancelled.
References
1. dQ&A US Diabetes Connections Patient Panel Report, Q3 2023 (July-Sept. 2023).
Terms and Conditions
Participants in the Tandem Choice Program (“Program”) must be able to cover the costs of supplies for the duration of their original pump’s existing warranty (“Program Period”), either through their current insurance plan or other standard payment options. Purchase of supplies directly from Tandem is not required; in most cases participants can continue to purchase supplies from their current distributor. Insurance verification, including confirmation of duration of the participant’s current pump warranty, and a prescription will be required to start the Program. Payment plans are not available in connection with the Program.
Program terms and conditions are subject to change at any time, without notice. Limitations apply. This offer is not available for people under 6 years of age. Offer is not valid for: members of a Kaiser Permanente Health Plan; members of health plans or insurance contracts that prohibits this Program; residents of any state where prohibited by law and persons residing outside the United States and Puerto Rico; or where otherwise prohibited.
This offer will expire December 31, 2023. All pump switches made under the Program must be completed before December 31, 2024. Program participants are limited to one switch per warranty period.
Customers switching to Tandem from a non-Tandem pump
The Program is available for non-Tandem pump users with at least six months remaining on the warranty of their current pump to switch under the Program. Offer not available to individuals with in-warranty pumps who are eligible for a new pump through their insurance plan. The remaining warranty duration of participant’s existing pump will apply to the Tandem pump received through the Program. Warranty support for the Tandem pump during the Program Period shall be in accordance with the warranty accompanying the Tandem Pump.
Customers switching to a Tandem pump from a non-Tandem, in warranty pump will have 90 days from receipt of the Tandem pump to determine if they prefer the Tandem pump or their current, non-Tandem pump. Customers who decide to return the Tandem pump within the 90-day return period are eligible for a refund of the Program fee minus a $199 administrative fee. Customers who decide to keep the Tandem pump must return the Tandem pump at the expiration of their non-Tandem pump’s warranty. Failure to return the Tandem pump within 90 days of the warranty expiration will result in a charge for the full cash price of the Tandem pump, less the prior one-time payment of the Program fee.
Customers switching from one Tandem pump to another Tandem pump
The Program is available to Tandem pump customers with at least twelve months remaining on the warranty of their current pump at the time of switch under the Program. Offer not available to individuals with in-warranty pumps who are eligible for a new pump through their insurance plan. The remaining warranty duration of participant’s existing pump will apply to the Tandem pump received through the Program. Warranty support for the Tandem pump during the Program Period shall be in accordance with the warranty accompanying the Tandem Pump.
If you are switching from the t:slim X2 insulin pump to the Tandem Mobi, you will have 90 days from receipt of the Tandem Mobi insulin pump to determine if you prefer the new Tandem Mobi or if you prefer your current t:slim X2 insulin pump and to return the non-selected pump. Failure to return the non-selected pump within ninety (90) days following the receipt of the Tandem Mobi will result in a charge for the full cash price of the Tandem Mobi insulin pump, less the prior one-time payment of the Program fee.
If you purchased the t:slim X2 insulin pump prior to July 1, 2023, have switched to Tandem Mobi, and wish to return the Tandem Mobi within the 90-day return period, you are eligible for a refund of the Program fee minus a $199 administrative fee. If you purchased the t:slim X2 insulin pump between July 1, 2023 and December 31, 2023, have switched to Tandem Mobi, and wish to return the Tandem Mobi within the 90-day return period, you will not be eligible for a refund of the $199 Program fee.
Important Safety Information
RX ONLY.
Indications for Use
Tandem Mobi insulin pump with interoperable technology: The Tandem Mobi insulin pump with interoperable technology (the pump) is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient, home use and requires a prescription. The pump is indicated for use in individuals 6 years of age and greater.
t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in individuals 6 years of age and greater. The pump is intended for single patient use. The pump is indicated for use with NovoLog or Humalog U-100 insulin.
Control-IQ technology: Control-IQ technology is intended for use with a compatible iCGM (sold separately) and ACE pump to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons 6 years of age and greater. Control-IQ technology is intended for single patient use. Control IQ-technology is indicated for use with NovoLog or Humalog U-100 insulin.
Warning: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.
Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of a Tandem insulin pump and Control-IQ technology must use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The Tandem pump, and the CGM transmitter (when applicable) and sensor must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.