I’M ON A DIFFERENT PUMP

Ready to switch today?

Get ready to upgrade your diabetes management experience! The Choice Program makes it easy to switch to the Tandem Diabetes Care Family and start using a t:slim X2 insulin pump with Control-IQ technology.

In Warranty

• You can switch to a t:slim X2 insulin pump for the remainder of the warranty period for a one-time payment of $999 if there is at least six months remaining on your pump’s warranty
• With a t:slim X2 insulin pump you will receive software updates because the t:slim X2 insulin pump is the pump that gets updated, not outdated*
• Please note that you won’t be able to switch to any new model during the remainder of your warranty period

(877) 801-6901

Out of Warranty

Out-of-warranty pumps are not eligible for the Choice Program. Purchase a t:slim X2 insulin pump prior to December 31, 2023 and you will be eligible to switch to a new pump model in the future.

• If Tandem releases new technology, you can take advantage of the Choice Program and switch to the new pump model for a one-time payment of $999
• If you prefer your t:slim X2 insulin pump, return the new model within 90 days for a full refund of $999
• If you prefer your new insulin pump, your t:slim X2 pump will be deactivated. Your existing warranty will transfer to the new pump for the remainder of the warranty period. Upon warranty expiration you must return the new model and your t:slim X2 will be reactivated but will become an out-of-warranty pump.

Get Started

* Additional feature updates are not currently available for the t:slim X2 insulin pump with Control-IQ technology. Control-IQ technology is available only to customers who reside in the United States or Canada, and other select geographies. Future updates for all or some of Tandem’s products may not be developed and may not be offered everywhere and would be subject to applicable regulatory approvals. Software updates are only available to customers who are in warranty at the time they update their pump. Additional training may be required to access certain future software updates. Charges may apply. Tandem may discontinue select software and features over time at its discretion.

I’M NOT ON A PUMP

The pathway to our latest technology

Get ready for a positively different diabetes management experience! Join the Tandem Diabetes Care Family and start using a t:slim X2 insulin pump with Control-IQ technology.

Purchase a new t:slim X2 insulin pump prior to December 31, 2023 to be eligible to switch to a new pump model in the future.

• You will be eligible for the Choice Program if Tandem Diabetes Care releases a new pump model during your pump’s warranty period
• Enjoy all the benefits of being in the Tandem Family
• Make sure we have your contact information so we can keep you up to date on the latest Tandem news

Get Started

If Tandem releases new technology, you can take advantage of the Choice Program and switch to the new pump model for a one-time payment of $999

• Choosing to switch will be up to you when Tandem launches a new model
• Contact us when we launch a new pump model if you want to switch
• You’ll also continue to receive software updates because the t:slim X2 pump gets updated, not outdated*

You will have 90 days under the Choice Program to determine if you prefer the new model

• If you prefer your t:slim X2 insulin pump, return the new model within 90 days for a full refund of $999
• If you prefer your new insulin pump, your t:slim X2 pump will be deactivated. Your existing warranty will transfer to the new pump for the remainder of the warranty period. Upon warranty expiration you must return the new model and your t:slim X2 will be reactivated but will become an out-of-warranty pump.

* Additional feature updates are not currently available for the t:slim X2 insulin pump with Control-IQ technology. Control-IQ technology is available only to customers who reside in the United States or Canada, and other select geographies. Future updates for all or some of Tandem’s products may not be developed and may not be offered everywhere and would be subject to applicable regulatory approvals. Software updates are only available to customers who are in warranty at the time they update their pump. Additional training may be required to access certain future software updates. Charges may apply. Tandem may discontinue select software and features over time at its discretion.