Tandem Device Updater
Remotely update features on your in‑warranty Tandem insulin pump.

 
 

Software Updates Add New Abilities to Your Tandem Insulin Pump

Tandem Diabetes Care is the only company that allows its customers to remotely update or add features on their in-warranty insulin pump without waiting for medical insurance to cover a new device.* With Tandem, you are investing in the pump that gets updated, not outdated.

 
See it in action!

Watch Sierra Sandison update her t:slim X2™ insulin pump to integrate with Dexcom G5 Mobile continuous glucose monitoring (CGM).

 
 

 
 

Available Updates

Click on your product update name for detailed information on available software updates. You will need your unique Update ID and a compatible computer to complete the process, which is automatically emailed to you when your pump is eligible. If you believe your pump is eligible for an update but you did not receive an email, please contact Customer Technical Support at (877) 801-6901. We are here for you 24 hours a day, seven days a week.

t:slim Insulin Pump

t:slim Insulin Pump

April 2015 Software Update

 

t:slim X2 Insulin Pump with Dexcom G5

 

t:slim X2 Insulin Pump with Basal-IQ Technology

T:SLIM X2 INSULIN PUMP

Basal-IQ Technology Software Update

 
 

 
 

What if I have a t:flex or t:slim G4 insulin pump? The t:flex® insulin pump does not have any software updates available. Customers will be emailed directly as updates are rolled out for their device. The t:slim G4™ insulin pump is not compatible with the Tandem Device Updater.

 
 

 
 

System Requirements

A computer and internet connection will be required to update your pump. Please take a minute to review the following technical requirements. In order to install Tandem’s device updater software, you will need administrator rights on your computer.

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Supported Operating Systems

  • Microsoft Windows 10 (32 or 64 bit)
  • Microsoft Windows 8.1 (32 or 64 bit)
  • Microsoft Windows 7 (32 or 64 bit)
  • Mac OS High Sierra (v10.13.x)
  • Mac OS X El Capitan (v10.11.x)†
  • Mac OS X Yosemite (v10.10.x)

Minimum Computer Requirements

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor
  • USB 1.1 port or later
  • Screen display capable of at least
    1024 by 768 pixels resolution

 
 

^Additional feature updates are not currently available for the t:slim X2 pump with Basal-IQ technology and are subject to future FDA approvals. A prescription and additional training may be required to access certain future software updates. Offer only available to customers who reside in the United States, who are in warranty at the time they update their pump and who purchased a t:slim X2 insulin pump on or before December 31, 2020. Tandem may discontinue select software and features over time at its discretion. This is a limited time offer and Tandem reserves the right to discontinue this program at its discretion.

* Future updates for all or some of Tandem's products may not be developed, and would be subject to future FDA approvals. A prescription and additional training may be required to access certain future software updates. Charges may apply.
† Must include the OS x El Capitan 10.11.4 update, which improves stability, compatibility, and security of your Mac.

Indications for Use

The Tandem Device Updater is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care insulin pumps, their care givers, and their healthcare professionals in home and clinical settings. The Device Updater provides Tandem insulin pump users the ability to update their device software remotely using a computer with internet access. CAUTION: Federal (USA) law restricts this device to sale by or on the order of a physician.