2560x816_HeroIMG_Tandem_Device_Updater

Tandem Device Updater

All t:slim X2™ Insulin Pump users receive unlimited software updates approved by the FDA in 2018 at no additional cost!

 

 
 

Software Updates Add New Abilities to Your Tandem Pump

Tandem is the only company that allows its customers to remotely update or add features on their in-warranty insulin pump without waiting for medical insurance to cover a new device.* With Tandem, you are investing in the pump that gets updated, not outdated.

See it in action!

Watch t:slim X2™ Insulin Pump user Sierra Sandison add Dexcom G5® Mobile CGM integration to her Tandem insulin pump.

 
 

 
 

Tandem Software Updates versus Other Companies’ Upgrade Programs

Here’s a chart comparing Tandem software updates in 2018 to past upgrade programs provided by other pump companies:

 

  Tandem t:slim X2 Pump Other Pumps
Cost No charge for any new features approved before December 31, 2018. Costs vary depending on warranty expiration. (Past programs have ranged from $0-$3,100.)
Wait Time No new device required. Access new software from home at time of product launch. New device required. Access dependent on production timelines and product availability.

 
 

 

 

Available Software Updates

Click on your product image below for detailed information on available updates. You will need your unique Update ID to complete the process, which is emailed to you automatically when your pump is eligible. If you believe your pump is eligible for an update but you did not receive an email, please contact Customer Technical Support at (877) 801-6901. We are here for you 24 hours a day, seven days a week.

t:slim® Insulin Pump

What if I have a t:flex® or t:slim G4™?

The t:flex Insulin Pump does not have any software updates available. Customers will be emailed directly as updates are rolled out for their device. The t:slim G4 Insulin Pump is not compatible with the Tandem Device Updater.

 

 

System Requirements

Before you update your pump, please take a minute to review the following technical requirements. To install the Device Updater, you will need administrator rights on your computer.

Do I have one of the following operating systems installed?

  • Microsoft® Windows® 10 (64 bit)
  • Microsoft® Windows® 8.1 (64 bit)
  • Microsoft® Windows® 7 (32 or 64 bit)
  • macOS® Sierra (v10.12..x)
  • macOS® High Sierra (v10.13.x)
  • Mac® OS X® El Capitan (v10.11.x)
  • Mac® OS X® Yosemite (v10.10.x)
†Must include the OS x El Capitan 10.11.4 update, which improves stability, compatibility, and security of your Mac.

Are the minimum requirements met on my computer?

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor or faster
  • USB 1.1 port or later
  • Screen display capable of at least 1024 by 768 resolution

 

* Future updates for all or some of Tandem's products may not be developed, and would be subject to future FDA approvals. A prescription and additional training may be required to access certain future software updates. Charges may apply.
† Must include the OS x El Capitan 10.11.4 update, which improves stability, compatibility, and security of your Mac.

Indications for Use:
The Tandem Device Updater is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care® insulin pumps, their care givers, and their healthcare professionals in home and clinical settings. The Device Updater provides Tandem insulin pump users the ability to update their device software remotely using a computer with internet access.
CAUTION: Federal (USA) law restricts this device to sale by or on the order of a physician.

Important Safety Information >