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Tandem Device Updater

 

Innovation at a record pace

Innovations in diabetes technology have become a constant in recent years. From improvements in glucose monitoring to automated insulin delivery, the industry is moving faster than ever before. Tandem is the only company that allows its customers to remotely update features on their insulin pump using a personal computer, without waiting for their insurance to cover a new device.1    
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As Easy to Use as Our Pumps

We’ve designed the Tandem Device Updater to be as easy to use as our pumps. Detailed instructions are available on your pump’s specific update page, but each update consists of these easy steps:

  1. Get Ready. Disconnect and assemble your backup insulin supplies.
  2. Install the Tandem Device Updater. It's as easy as clicking a button.
  3. Update your pump. Just follow the onscreen instructions.
  4. Complete online training. You’ll receive a detailed review of the new features.
It's that easy!
 

 

Available Software Updates

Click on your product image below for detailed information on available updates. You will need your unique Update ID to complete the process, which is emailed to you automatically when your pump is eligible. If you believe your pump is eligible for an update but you did not receive an email, please contact Customer Technical Support at (877) 801-6901. We are here for you 24 hours a day, 7 days a week.

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t:slim® Insulin Pump

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t:slim X2™ Insulin Pump

What if I have a t:flex or t:slim G4?

The t:slim G4 Pump is not currently compatible with the Tandem Device Updater, however, our t:slim X2 Upgrade Program is available for t:slim G4 users until Sept 30, 2017. The t:flex Pump is compatible but does not currently have any software updates available. We are working hard to ensure all Tandem pumpers are eligible for this revolutionary feature, and will email customers directly as updates are rolled out for their device.

 

System Requirements

Before you update your pump, please take a minute to review the following technical requirements. To install the Device Updater, you will need administrator rights on your computer.

Do I have one of the following operating systems installed?

  • Microsoft® Windows® 10 (32 or 64 bit)
  • Microsoft® Windows® 8 (32 or 64 bit)
  • Microsoft® Windows® 7 (32 or 64 bit)
  • macOS™ Sierra (v10.12x)
  • Mac® OS X® El Capitan (v10.11.x)
  • Mac® OS X® Yosemite (v10.10.x)

Are the minimum requirements met on my computer?

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible
  • 1.6 GHz processor or faster
  • USB 1.1 port or later
  • Screen display capable of at least 1024 by 768 resolution

 

1. Additional feature updates are not currently available for t:slim Pumps purchased after April 2015, the t:slim X2 Pump with Dexcom G5 CGM integration, t:slim G4 Pumps, or t:flex Pumps. Future updates for all or some of these products may not be developed, and would be subject to future FDA approvals. Charges may apply.

Indications for Use:
The Tandem Device Updater is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care® insulin pumps, their care givers, and their healthcare professionals in home and clinical settings. The Device Updater provides Tandem insulin pump users the ability to update their device software remotely using a computer with internet access.
CAUTION: Federal (USA) law restricts this device to sale by or on the order of a physician.

Important Safety Information >