Many pump users have expressed concern about the ongoing availability of insulin pump supplies during the pandemic. Here’s how we’re working to protect our customers, our supply chain, and our employees.
We are experiencing higher than anticipated demand for supplies, and so we’re asking some customers to accept substitutions of similar products to prevent delays in order fulfillment. We take any disruption in supplies very seriously and are working hard with our suppliers to resolve this as soon as possible. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Our not being able to fulfill some requested supplies is due to a combination of reasons, including higher than anticipated demand. We take any disruption in supplies very seriously and are working hard with our suppliers to resolve this as soon as possible.
Since the initial outbreak, our supply chain team has been in close communication with suppliers, particularly in regions more heavily impacted by COVID-19. As the global situation evolves, we’ll continue working hard with our suppliers to safeguard the reliable supply of our infusion sets and other items.
Globally, our distribution network is fully operational and we’re taking ongoing steps to prevent any impact from COVID-19. We’re currently confident about being able to meet the needs of our international customers.
If you or someone you know is involved in a travel ban or quarantine related to COVID-19, please contact us. We are committed to doing everything we can to coordinate the delivery of supplies to prevent an interruption in therapy.
On a voluntary basis and until further notice, eligible employees are encouraged to work remotely. We have requested that employees avoid domestic and international air business travel, and under no circumstances is business travel permitted to countries listed as Level 3 on the CDC advisory. We may also restrict employees from returning to a work location for a minimum of 14 days if they have traveled to an area with widespread community outbreak. Guests will not be allowed at Tandem buildings unless they are essential to the operation of the company.
If you need assistance, please contact our customer support team, available 24 hours a day, 365 days a year.