The replacement pump you received may have software features that were not included on your original pump.
Make sure you have your current pump settings written down or printed from the t:connect web application (My Devices, View Settings, and then Print). If you already have a t:connect account, please be sure to use your existing login credentials and do not create a new t:connect account.
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Your replacement pump may intentionally have an older software version because training is required to run the latest software. Please check to see if a software update is available before you begin using your pump. Visit portal.tandemdiabetes.com, click on My Devices, and then Update My Software. Further detailed instructions can be found at tandemdiabetes.com/x2update.
Whether you are continuing a current continuous glucose monitoring (CGM) sensor session or starting a new one, you will need to disconnect your old pump from your sensor session and connect the new one by following the steps below.
But first, put your old pump into Storage Mode. In order to disconnect the old pump from your existing sensor session, it is important that you DO NOT stop the sensor session on your old pump. You can only have one pump connected to your CGM sensor session at a time.
If using a Dexcom G6 CGM
If using a Dexcom G7 CGM
After you program your replacement pump, it is important to link your new pump to your existing t:connect account so that you and your healthcare provider can continue to access and review your pump data. To link your replacement pump, watch this training video or reference our Support Page.
If you did not use the t:connect mobile app with your old pump, the t:connect mobile app serves as a discreet secondary display for your t:slim X2 insulin pump, so you can stay informed of your diabetes management from the convenience of your smartphone. To pair your new pump to the t:connect mobile app, watch this helpful video or download the pairing instructions.
To keep your account in good standing and avoid being charged for the full price of the replacement pump, please return the original pump within 10 days.