Patient Bill of Rights

  1. Patients have the right to good quality service and high professional standards that are continually maintained and reviewed. 
  2. A patient has the right to have all records pertaining to his or her medical care treated as confidential, except as otherwise provided by law or third party contractual arrangements. 
  3. A patient has the right to respectful service provided by competent personnel. 
  4. A patient, or when appropriate, a patient’s representative has the right to be informed of his or her rights at the earliest possible time.
  5. A patient has the right to have their personal preferences be heard. 
  6. A patient has the right to be free from all forms of abuse or harassment.
  7. A patient has the right to receive services in a safe setting. A safe setting includes environmental safety, infection control, security, protection of emotional health and safety, including respect, dignity, and comfort, as well as physical safety. 
  8. A patient has the right to medical services including training without discrimination based upon race, color, religion, sex, sexual preference, national origin or source of payment. 
  9. A patient shall not be denied the right to designate a legally allowed individual or agency, who is authorized, to act on his or her behalf. 
  10. Tandem Diabetes Care shall provide a patient, or patient designee, upon written request, access to all information contained in their patient information record. 
  11. Except for medical emergencies, Tandem Diabetes Care must obtain the necessary informed consent prior to the start of collection or sharing of personal medical information as it relates to the purchase of Tandem products and or services.
  12. Tandem is committed to ensuring the safety of its customers. Tandem has implemented policies covering situations when a Tandem employee believes that a customer is suffering from a medical emergency, including contacting the applicable emergency medical care.  
  13. A patient has a right to full information and counseling on the availability of known financial resources for his or her health care received by Tandem Diabetes Care for the purpose of  beneficiary coverage of Tandem Product and Services 
  14. A patient has the right to examine and receive a detailed explanation of his or her financial bill. 
  15. A patient has the right to be advised when they are being considered for a medical care research program. In this occurrence, Tandem will send an informed consent agreement to a patient, requesting their participation in a clinical investigation.
  16. A patient has the right to decide whether their personal health information could be used for any fundraising efforts.
  17. A patient, and when appropriate, a patient’s representative has the right to have any concerns, complaints and grievances addressed. Sharing concerns, complaints and grievances will not compromise a patient’s care, treatment or services.
  18. If a patient has a concern, complaint, or grievance, he or she may contact Tandem Customer Support by 1) Calling Customer Support 1-877-801-6901 or 2) Writing a letter to Tandem Diabetes Care, ATTN: Customer Support, and sending it to 11045 Roselle Street, San Diego, CA 92121.

Patient Responsibilities

  1. Patients and their families when appropriate are responsible for providing correct and complete information when requesting assistance with insurance verification and other services provided by Tandem.
  2. Patients and their families are responsible for reporting unexpected changes with their medical, financial, or insurance condition.
  3. Patients and their families are responsible for asking questions when they do not understand the service being provided or the reason for the information being requested.
  4. Patients and their families are responsible for following the product training, instructions for use and service that have been developed by Tandem Diabetes Care and agreed to by a patient.
  5. Patients and their families are responsible for the outcomes if they do not follow the product instructions for use, service and payment plans.
  6. Patients and their families are responsible for being considerate of Tandem’s staff and property, as well as other patients and their property.
  7. Patients and their families are responsible to promptly meet any financial obligation agreed to with Tandem Diabetes Care.
  8. Patient and their family agree to hold harmless Tandem from any expenses they may incur as a result of Tandem contacting the applicable emergency medical care on their behalf.