What is the difference between the t:connect Diabetes Management Application I’ve been using to view my pump data and this new t:connect Customer Portal?
The t:connect Customer Portal (portal.tandemdiabetes.com
) is a new secure web application designed for you to request your prescription for the Basal-IQ update and complete required training. You will continue to use the original t:connect Diabetes Management Application (tconnect.tandemdiabetes.com
) to upload and view your pump data.
Is there an age requirement to sign up on the t:connect portal?
You must be 13 or older to create a new t:connect account through the Customer Portal. If you are younger than 13 years old
, your guardian must first create a guardian account through the t:connect Diabetes Management Application before you can log into the Customer Portal. To do this, your guardian can go to the t:connect Application
, click Get Started, plug in your pump to upload the pump’s data into the system and complete the process of creating the guardian account. After the account has been created, your guardian may login into the t:connect Customer Portal
using the same email and password he or she used to create a t:connect Diabetes Management Application account.
I changed my email address in the t:connect Application but that email address doesn’t work in the t:connect Customer Portal now. Why?
At this time, a change to your email address in the t:connect Diabetes Management Application will not automatically change your Customer Portal email address. We are working on automating this, but for now, you will need to continue using the different emails to log in to the respective systems.
The Customer Portal is asking me for my t:connect Application account information, but I do not have a t:connect Application account. What do I do?
No problem. You will be able to create a new t:connect account through the Customer Portal
as part of the software update request process. Please be aware that if you create your t:connect account through the Customer Portal and then try logging into the t:connect Application
for the first time to upload your pump data, you may get a message that your account is not associated with a pump. If this happens, please call Customer Technical Support at (877) 801-6901 for assistance.
I already have a t:connect account, but I created a new account in the Customer Portal using a different email address from my t:connect login information. Is this a problem?
If the email address you used is not one we have on file for you: An account will be created but it will not be associated with your pump, and therefore will not show any updates available for you. Please call Customer Technical Support for assistance.
If the email address you used is already connected to your name in our system: You shouldn’t have any trouble. You will just need to remember to log in to each platform with the email you’ve associated with that account, even though they will share a single password. If you would like to make your email address the same for both accounts, please call Customer Technical Support for assistance.