I confirmed my information in the t:connect Portal, but I don’t see any training tasks. What should I do?
The training task is dependent on receipt of a signed prescription from your healthcare provider. We will notify you via email once we have received the prescription so that you can begin your training. You can also check the status of your request at any time by visiting the t:connect Portal.
Please note – Initial pump training for new t:slim X2 pump users should be completed prior to doing any software updates.
I logged in to the t:connect Portal, but I see a message that says, “No activities are assigned to you at this time.” Why?
This message indicates that you have no new items that require your attention. However, if you received an email alerting you that a new software update is available for your pump, you can select “Update My Software” on the “My Devices” page to review available updates for which you are eligible.
I’m getting a MissingKey error message when I attempt to watch my assigned training modules. How can I resolve this?
This error means the web browser you are using is blocking cookies. In order to resolve this issue, you can do the following:
iPhone: select “Settings” then select “Safari” then turn off “Prevent Cross-Site Tracking” and “Block All Cookies”
Chrome: while on the t:connect Portal, select the lock icon in the URL window, select “Cookies”, “Allow” all blocked cookies and then select “Done.”
Safari: in the upper left corner, select “Safari”, then select “Preferences.” Select the “Privacy” tab and uncheck “Prevent cross-site tracking” and “Block all cookies.”
For all browsers: after completing above steps, you may need to also clear the browser’s cache.