Tandem collects your personal data through several different ways, which are explained below. Personal data does not include data that has been made anonymous, meaning it has been stripped of all information that could be used to identify you. In many cases, we collect your data from you directly, but in some instances, we may receive data about you from third parties.
Your Consent Under PIPEDA
The Personal Information Protection and Electronic Documents Act (PIPEDA) applies to Tandem’s business operations in Canada. In most situations, when we conduct business in Canada we will not collect, use, or disclose your personal information without first getting your consent. You are free to withdraw your consent at any time.
There are some instances in which Tandem can collect, use, or disclose your personal information without first getting your consent. A few examples include:
- If doing so is required by law, by court order, or by regulatory proceeding
- To protect your health, life, safety, or well-being
- If contractual obligations require it
- If the disclosure was made as part of a breach notification effort
- If the personal data was produced in the course of employment or business
- If the use is for statistical or research purposes
Do we share your information?
We do not transfer, sell, trade, or rent your personal information to others outside of Tandem, except in the following instances: (i) you give us permission to do so; (ii) when we share with your insurance providers, our affiliates, our services providers, our product distributors, and our business partners (including the providers of the glucose monitoring products usedwith Tandem products); and (iii) in accordance with the Notices listed in the scope of this notice
section. We may also share your personal information with other insulin pump manufacturers or sellers if you are switching from their products to Tandem’s to facilitate the switch.
In rare instances, we may have to share your data with law enforcement agencies or to the extent permitted by law to protect our rights and comply with judicial process.
If you are a Tandem pump user, we may also be required by US governmental regulations to share your personal data with the Food and Drug Administration in the event of a pump malfunction or if an injury is caused by Tandem’s products or services.
Please note that our website may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. We highly recommend that you review the privacy policies or notices contained on those external sites.
How do we retain and protect your information?
The information we collect from you is subject to storage in our virtual and physical databases, on our workforce’s mobile electronic devices (such as cell phones, laptops, or tablets) and may be archived on physical media (such as tape). We will retain your data only for as long as required to fulfill the purposes for which it was collected, or for an amount of time required by a law or regulation.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed as being 100% secure. However, we place high value on protecting your information, and have implemented appropriate physical, electronic, and administrative procedures to safeguard and secure the personal information we collect from you. By doing that, we seek to protect the confidentiality, integrity, availability, and privacy of your data while keeping your data free from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.
Do we use "cookies"?
How can you contact us about your information
You may wish to contact us about your information for several reasons. To do so, you may email us at:
or, write us at:
Tandem Diabetes Care
11075 Roselle St.
San Diego, CA 92121
Attn: Legal Dept.
Please include your name, address, and/or e-mail address when you contact us.
What Are Your Rights Concerning Your Data?
You have several legal rights concerning your personal data we collect and use. Depending on where you live, these may include the right to access your data, correct or amend your data, request an accounting of disclosures of your data, object to our use of your data, and to lodge a complaint with appropriate government agencies.
Please note that in some circumstances Tandem may not be able, or may refuse, to honor your access, amendment, or accounting requests. Tandem can do so if, for example, honoring your request would reveal information protected by law, or if doing so would reveal confidential commercial information.
For more information about your HIPAA and/or GDPR rights, or how to exercise any of them, please read the relevant Privacy Notices listed in the scope of this notice
section. To exercise your rights under PIPEDA, please send us a written request at the address listed in the how can you contact us about your information
section. You can also contact us with any questions or concerns by mail or by email at the addresses provided above in the who we are
and how can you contact us about your information
Collection of Children’s Data
From time to time, Tandem may host a web page or pages which may target, in part, individuals under the age of 13 (or under the age of 16, if the child is subject to the GDPR). In those instances, Tandem may include a “Contact Us” form on the web page(s), which seeks to collect an individual’s name and email address. Tandem will use this data to provide the individual with news and product information about Tandem. Tandem requires that the Contact Us form be completed and submitted only by the child’s parent or legal guardian. However, if we learn that we are collecting or may collect the personal information of a child through these online forms, we will obtain permission from the child's parent or guardian to do so as soon as we can. If we learn that we have personal information from a child under the age of 13 without permission from the child's parent or guardian, we will delete that information.
California Do-Not-Track Disclosures
At this time, our web site does not respond to Do Not Track (DNT) signals sent from your web browser. A uniform standard has not yet been adopted to determine how DNT signals should be interpreted and what actions should be taken by websites and third parties that receive them.
What if this Notice changes?
We continually review and when needed, update this Policy. Updates notices will be available on our website. Please check our site frequently to make sure you are aware of our updated notice. We include the date of the most recent update here:
This policy was last updated on march 12, 2019.