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If you are a t:slim, t:slim G4, or t:flex pump user, you will be able to report issues online here.

The ability to bolus from your smartphone requires a Bluetooth connection between your smartphone and pump.

The Dexcom G7 sensor is indicated to be worn up to 10 days, plus an additional 12-hour Grace Period.

Software updates for your pump continue to be managed using Tandem Source and require your pump physically plugged into a personal computer. Pump software updates can not be completed through the mobile app.

Updating us when you have a change in insurance coverage will streamline the processing of your future orders.