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Cartridge Change Error on the t:slim X2 Insulin Pump

The Cartridge Change Error may occur if the cartridge doesn’t connect to the pump properly during the load process.

t:slim X2 Insulin Pump
How to Link a Pump to Your Tandem Source Account

Follow these steps to link your pump to your Tandem Source account.

Tandem Source
How to Share Tandem Source Reports with Your HCP

Navigate to the Account Settings screen by clicking the blue circle on the top right of your Tandem Source account.

Tandem Source
TSA & Insulin: Traveling With a Pump | Tandem Diabetes Care

If you're wondering how to travel with your insulin pump, learn more here from Tandem Diabetes about body scanners and other TSA procedures.

Tandem Mobi System
Failed to Link Your Pump

If you log into the mobile app and attempt to pair your pump, you may see this error if your pump is associated with a different e-mail address than the one you used to sign in.

Tandem t:slim Mobile App