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Support Center

We have an extensive library of educational and self-help materials to help you get the most out of your Tandem Diabetes Care insulin pump.

Browse Library
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CGM Support

Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.

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Get in Touch

Tandem Diabetes Care offers a variety of ways to get the help you need with your insulin pump, on your schedule, including 24/7 technical support.

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Send a Message

If you are already using Tandem products and need assistance, please call our Technical Support Team at (877) 801-6901. For other inquiries, please complete our form below.

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Who to Contact for CGM Support

Customer Support

We put as much effort into standing behind our products as we do into designing them. Based in the United States, our customer support team is staffed by highly trained, enthusiastic representatives.

Corporate Headquarters

12400 High Bluff Drive
San Diego, CA 92130

Technical Support

24 hours a day
365 days a year

Order Support – Supplies

5 am to 5 pm (Pacific)
Monday - Friday

Order Support – Pump

6 am to 5 pm (local time)
Monday - Friday

Pump Renewals

6 am to 5 pm (Pacific)
Monday - Friday