EU-US Privacy Shield
Tandem has self-certified with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of "personal data" (as defined under the Privacy Shield
Principles) transferred from the European Union, the United Kingdom, and/or Switzerland to the United States, respectively. We have self-certified that we adhere to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity,
access, and enforcement for such personal data, and we are subject to the investigatory and enforcement powers of the Federal Trade Commission. To learn more about the Privacy Shield, view a list of entities who have current certifications under Privacy
Shield, or view our certification, please visit privacyshield.gov.
If you are from the EEA, UK, or Switzerland, you have the right to request access to the personal information that we hold about you and request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield.
If you would like to exercise these rights, please use the contact details provided under the “How to Contact Us” heading below. We may request specific information from you to confirm your identity and we will respond to your request
in accordance with the Privacy Shield Principles and applicable data protection laws.
As required under the Privacy Shield Principles, when Tandem receives information under the Privacy Shield and then transfers it to a third-party service provider acting as an agent on its behalf, Tandem has certain liability under the Privacy Shield
if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) we are responsible for the event giving rise to the damage. We will give you an opportunity to opt out where personal data we control about you
is to be disclosed to an independent third party or is to be used for a purpose that is materially different from those set out in this Privacy Notice. If you otherwise wish to limit the use or disclosure of your personal information, or wish to exercise
these rights, please use the contact details provided under the “How to Contact Us” heading below.
If you have any questions or complaints about our privacy practices, including questions related to the Privacy Shield, you may contact us via the contact details provided under the “How to Contact Us” heading below.
We will investigate and attempt to resolve any Privacy Shield-related complaints or disputes within forty-five days of receipt. If you are a resident of the European Union or Switzerland and are dissatisfied with the manner in which we have addressed
your concerns about our privacy practices, you may seek further assistance, at no cost to you, from JAMS. If any request remains unresolved, individuals may have
a right to invoke binding arbitration under the Privacy Shield. For more information about binding arbitration, click here: privacyshield.gov/article.
If there is any conflict between this section of the Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
Tandem is aware of the judgment of the Court of Justice of the European Union dated 16 July 2020 which invalidated reliance on the Privacy Shield Framework as a basis for lawful exports of personal information to the United States. We continue to
process personal information transferred in line with our obligations under the Privacy Shield Framework, but do not rely on the Privacy Shield Framework as our lawful mechanism to transfer personal information to the United States.
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