Device Compatibility

Bolus delivery to your t:slim X2 insulin pump from the t:connect mobile app requires a compatible smartphone model and operating system. Before you get started, let's make sure your device is compatible.

* To find out what operating system is installed on your Apple device, go to iOS Settings, General, and then About. On an Android device, go to OS Settings, About Phone, and then Software Information.

Note: This form reflects the devices and operating systems that are compatible with the most up-to-date version of the t:connect mobile app for use with the t:slim X2 insulin pump. Device compatibility for the Tandem Mobi mobile app is documented in our Support Center.

t:connect Mobile App with Bolus Delivery

App Features	Compatible
Bolus From Your Smartphone^†
View Pump Data
Receive Alerts as Push Notifications^‡
Wirelessly Upload Pump Data^§
Your device is compatible with all app features. Download Now.

App Features	Compatible
Bolus From Your Smartphone^†
View Pump Data
Receive Alerts as Push Notifications^‡
Wirelessly Upload Pump Data^§
Your device is not compatible with the bolus feature. View list of compatible devices.

App Features	Compatible
Bolus From Your Smartphone^†
View Pump Data
Receive Alerts as Push Notifications^‡
Wirelessly Upload Pump Data^§
Your device is not compatible with the app. View list of compatible devices.

Freedom to See Clearly

Your device is not compatible with the bolus feature, but you can still use the mobile app as a discreet, secondary display for your t:slim X2 insulin pump.

Compatibility

The bolus feature within the t:connect mobile app can only be used with compatible smartphone models and operating systems. You also must run software versions 6.6, 7.6, or higher on your t:slim X2 insulin pump, so please make sure to update your pump.

See Full List

Note: We are actively working to add more supported models and operating systems to this list. If your model is not currently supported, you can still utilize the other features within the t:connect mobile app (assuming it uses a supported operating system).

How to Update

After downloading the t:connect mobile app, follow these detailed instructions to update your t:slim X2 insulin pump.

View Instructions

† Bolus delivery from the t:connect mobile app requires a compatible smartphone model and operating system, an app update, a remote software update on the customer’s t:slim X2 insulin pump and additional training. Only available to customers who reside in the United States.

‡ You cannot dismiss alerts and alarms from the app and must do so on the pump itself, but once an alert or alarm has been dismissed on the pump it will also disappear from the mobile app.

§ Uploads to the t:connect web application do not take place in real time and should not be relied upon by healthcare providers or caregivers for remote patient monitoring. Standard carrier data rates may apply.

Important Safety Information
RX ONLY. The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient use. The pump is indicated for use with NovoLog or Humalog U-100 insulin. The pump is indicated for use in individuals 6 years of age and greater. Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

t:connect mobile app: The feature set available within the t:connect mobile app is dependent on the pump software version and the compatible smartphone’s model and operating system (OS).

The Display and Data Upload feature set provides a secondary display of pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud through an internet or wireless data connection. Standard carrier data rates may apply.
The Bolus Delivery plus Display and Data Upload feature set additionally allows users to request, stop, and cancel a bolus on the pump from the t:connect mobile app. At least one smartphone security setting must be enabled to utilize the Bolus Delivery feature of the t:connect mobile app.
WARNING: Always rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
PRECAUTIONS: Always rely on your pump to make therapy decisions if using a smartphone that is incompatible, the smartphone is lost or damaged, or the smartphone loses Bluetooth® connectivity with your pump. Important pump alerts and alarms are only received as app notifications when enabled and the app is either active or running in the background.

Device Compatibility

* To find out what operating system is installed on your Apple device, go to iOS Settings, General, and then About. On an Android device, go to OS Settings, About Phone, and then Software Information.

Freedom to See Clearly

Compatibility

Your Device is Compatible

Download the t:connect Mobile App Today!

How to Update

Positively Different

Connected Care

Disclosures