On October 31, 2024, we will be updating our current Terms of Use and Privacy Notice. By continuing to use our products and service on October 31, 2024, you are agreeing to our updated Terms of Use and are acknowledging our updated Privacy Notice.
We have an extensive library of educational and self-help materials to help you get the most out of your Tandem Diabetes Care insulin pump.
Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.
Tandem Diabetes Care offers a variety of ways to get the help you need with your insulin pump, on your schedule, including 24/7 technical support.
If you are already using Tandem products and need assistance, please call our Technical Support Team at (877) 801-6901. For other inquiries, please complete our form below.
/ ! \ Incompatible Sensor? Tandem insulin pumps are only compatible with specific CGM sensors. Review a breakdown of what sensors are currently compatible with your pump.
We put as much effort into standing behind our products as we do into designing them. Based in the United States, our No. 1-rated customer support team is staffed by highly trained, enthusiastic representatives.1
Corporate Headquarters
12400 High Bluff Drive
San Diego, CA 92130
858-366-6900Technical Support
24 hours a day
365 days a year
877-801-6901Order Support – Supplies
5 am to 5 pm (Pacific)
Monday - Friday
877-801-6901Order Support – Pump
6 am to 5 pm (local time)
Monday - Friday
877-801-6901Pump Renewals
6 am to 5 pm (Pacific)
Monday - Friday
858-935-8951