If you’re eligible through your insurance plan, you can use Tandem Pump Rx to help you
get a Tandem insulin pump and supplies with:
Lower upfront costs
More predictable monthly payments for refill orders of infusion sets and cartridges
Home delivery
Checks your insurance and benefits thoroughly to determine the coverage paths available.
Communicates with your provider to get your prescription and any required prior authorizations.
Coordinates with a network of mail-order pharmacy partners for delivery to your home.
Raquel, #TandemAmbassador
With use of copay card. Individual coverage may vary. Terms Apply. Individual symptoms, situations, circumstances, and results may vary. Please consult your physician or qualified healthcare provider regarding your condition and appropriate medical treatment.
Request a coverage/benefits check by filling out the form. If you need more support, call (877) 244-4791. If you’re eligible, your order is automatically routed through Tandem Pump Rx.
$0 pump and as little as $0 for ongoing pump supplies (cartridges and infusion sets)◆
Automatic copay assistance — no forms or coupons and healthcare providers don’t need to do anything extra
Pump (Tandem Mobi System or t:slim X2 Pump) |
|---|
Pay $0◆ |
Delivered separately from your first supply order. |
Supplies (Infusion sets & Cartridges) |
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Pay as little as $0◆ |
Refilled regularly, like you may handle other prescriptions |
Ships directly to your home, no pharmacy counter to visit and nothing to pick up. |
Fill out our form and if you need more support, call (877) 244-4791
A Tandem Pump Rx representative will call and text to gather insurance information and discuss insulin pumps and options
We’ll proactively request a prescription from your provider
Once we get your prescription, we’ll verify coverage and review benefits and cost with you:
If you’re eligible, you'll be transitioned to a Tandem pharmacy partner responsible for ongoing refills and reminders for your infusion sets and cartridges
If you’re not eligible for pharmacy coverage, the Tandem Pump Rx team will review your other options
Training before you use your pump:
If it's your first Tandem pump, a certified trainer or your healthcare provider's office will contact you to schedule your pump training. While you wait, you can get started by reviewing helpful training resources.
If it's not your first Tandem pump, your training will be completed through online modules in your Tandem Source account
Choose your preferred infusion set (if you’re not sure yet, that’s ok)
Let your healthcare provider know to expect a new prescription request from Tandem Pump Rx (they’ll also need to confirm your preferred infusion set)
If you’re an existing and renewing Tandem customer, update your contact information, shipping address, and insurance information through Tandem Source
We will contact you about your insurance coverage.
Tandem Pump Rx is the dedicated Tandem prescription and benefits hub. Our hub conducts outreach and accepts prescriptions from your provider, runs benefits checks and prior authorizations, and coordinates fulfillment of your order through a network of pharmacy partners and authorized distributors. If your benefits check identifies pharmacy coverage, Tandem Pump Rx reaches out by text and phone; replying starts your order. Fill out our form to provide information for us to check your benefits. For questions about getting started, copays, or order status, call (877) 244-4791.
In most cases, yes. Tandem works with most major US health plans, and both the t:slim X2 insulin pump and Tandem Mobi system can be covered through your medical (DME) benefit or your pharmacy benefit. Which pathway your plan uses can affect your out-of-pocket cost. To find out what your plan covers — and which pathway is best for you — fill out our form to provide information for us to check your benefits. For questions about getting started, copays, or order status, call (877) 244-4791.
To order a Tandem insulin pump, request a coverage/benefits check online by filling out our form. If you need more support, call (877) 244-4791. A Tandem Pump Specialist will help to check insurance coverage and get you started.
◆ $0 pump claim based on pump cost data for Tandem customers with pharmacy benefits (3/2/2026 - 7/31/2026). $0 pump supplies claim based on supply cost data for Tandem customers with pharmacy benefits and use of the Tandem copay card (3/2 /2026 -7/31/2026). Pump supplies cost calculation reflects the average monthly out- of-pocket cost for disposable infusion sets and cartridges necessary to utilize Tandem pump therapy and assumes consumption of 10 infusion sets and cartridges per month. The Tandem copay card has a maximum benefit of $100 per month for 12 months. Copays less than $100 will result in complete coverage for disposable infusion sets and cartridges only. The Tandem copay card is not available for customers on Kaiser, Medicare, Medicaid, or TRICARE plans. Additional terms and conditions apply. Actual cost may vary and is subject to individual's particular pharmacy benefits. Interested customers should contact Tandem for a free benefits check to determine actual cost for their situation.
Important Safety Information
RX ONLY. The t:slim X2 pump with interoperable technology (the pump) and Control-IQ+ technology (Control-IQ+) are intended for single patient use. The pump and Control-IQ+ are indicated for use with NovoLog, Humalog, or Lyumjev U-100 insulin. The Tandem Mobi insulin pump with interoperable technology (the pump) and Control-IQ+ technology (Control-IQ+) are intended for single patient use. The pump and Control-IQ+ are indicated for use with NovoLog or Humalog U-100 insulin.
Tandem Mobi system: The Tandem Mobi insulin pump with interoperable technology (the pump) is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The Pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in persons 2 years of age and greater.
t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology (the pump) is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in persons 2 years of age and greater.
Control-IQ+ technology: Control-IQ+ technology is intended for use with compatible integrated continuous glucose monitors (iCGM, sold separately) and alternate controller enabled (ACE) pumps to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ+ technology is intended for the management of type 1 diabetes mellitus in persons 2 years of age and greater and of type 2 diabetes mellitus in persons 18 years of age and greater. Control-IQ+ technology is intended for use in pregnancy complicated by type 1 diabetes mellitus, provided the linked CGM system is suitable for use in pregnancy.
Warning: Control-IQ+ technology should not be used in anyone under the age of 2 years old with type 1 diabetes or under the age of 18 years old with type 2 diabetes. It should also not be used in patients who require less than a total daily insulin dose of 5 units of insulin per day or who weigh less than 20 pounds (9 kilograms), as those are the required minimum values needed for Control-IQ+ to operate safely.
Users of the pump and Control-IQ+ must: use the insulin pump, iCGM, and all other system components in accordance with their respective instructions for use. Failure to follow these instructions for use could result in an over delivery or under delivery of insulin. This can cause hypoglycemia (low BG) or hyperglycemia (high BG) events. Visit tandemdiabetes.com/safetyinfo for additional important safety information.
The Tandem Source platform is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care insulin pumps, their caregivers, and their healthcare providers in home and clinical settings. The Tandem Source platform supports diabetes management through the display and analysis of information uploaded from Tandem insulin pumps.