Return Your Previous Pump

Before You Begin

Find Serial Number

Once you have ensured that your replacement pump is up and running, find the serial number (SN) of your previous pump, which can be found on a white sticker underneath the pump cartridge, and confirm it matches the Returning Pump Serial Number printed on the bottom of the white shipping label.

Place Pump in Storage Mode

If you haven’t done so already, follow the instructions from the user guide to place your previous pump into Storage Mode. This will prevent the pump from beeping during shipment. If you are experiencing difficulties placing your previous pump in Storage Mode, let the battery drain completely.

Let’s Get Started

Prepare for Shipment

You received your replacement pump in the same box that you will use to return your previous pump to Tandem Diabetes Care. Return your previous pump within 10 days to keep your account in good standing and avoid being charged for the full price of the replacement pump.

1. If needed, remove any extra packaging from around the box

2. Place the previous pump inside the box

3. Seal the box

4. Place the box inside the provided shipping box and seal it

5. Apply the white shipping label to the shipping box

6. Drop the package off at any UPS store or drop box location