Reordering Pump Supplies Using Tandem Source

Whether you are exploring insulin pump options or are already part of Team Tandem, here you will find information on options for placing orders for your ongoing supplies. Many of our customers purchase their insulin pump supplies directly from our Tandem Source platform, while others work with our network of distribution partners.

Tandem Pump Rx (New Option as of March 2026)	Tandem Source (New Features as of June 2026)
Tandem Pump Rx, our prescription and benefits hub, launched to simplify the process of getting Tandem supplies. After verifying insurance, Tandem Pump Rx will automatically apply copay assistance if you are eligible and coordinate fulfillment of your order through a network of pharmacy partners and authorized distributors. Customers with pharmacy insurance benefits, who arrange supply orders through Tandem Pump Rx may lower their out-of-pocket costs through that channel. Delivery to your home — no pharmacy counter to visit Pay as little as $0 for ongoing supplies* Seamless refills — your mail-order pharmacy or distributor will remind you when it’s time to reorder so you don’t run out Even if you don’t have pharmacy benefits now, getting started with Tandem Pump Rx and getting placed with a hybrid (pharmacy and DME) distribution partner means you can continue to receive the supplies you need and also make sure you are set up to transition to pharmacy if your coverage changes in the future. We expect coverage to expand to more Tandem customers over time.	If your pharmacy insurance benefits do not currently cover Tandem supplies and you are eligible to purchase directly through us, your Tandem Source platform account provides a centralized, self-service hub to manage your essential shipments. You can now update your supply quantity, remove specific items, or cancel an order entirely without needing to call our support team You will easily see if you are enrolled in Automatic Reordering (ARO) and exactly when your next order will be processed or available for review You can set your Preferred Method of Contact, including opting into convenient text message updates about your orders Updated receipt formats help you understand your payments and estimated patient responsibility See steps for placing an order below.

Tandem Pump Rx (New Option as of March 2026)

Tandem Source (New Features as of June 2026)

Tandem Pump Rx, our prescription and benefits hub, launched to simplify the process of getting Tandem supplies. After verifying insurance, Tandem Pump Rx will automatically apply copay assistance if you are eligible and coordinate fulfillment of your order through a network of pharmacy partners and authorized distributors. Customers with pharmacy insurance benefits, who arrange supply orders through Tandem Pump Rx may lower their out-of-pocket costs through that channel.

Delivery to your home — no pharmacy counter to visit
Pay as little as $0 for ongoing supplies*
Seamless refills — your mail-order pharmacy or distributor will remind you when it’s time to reorder so you don’t run out

Even if you don’t have pharmacy benefits now, getting started with Tandem Pump Rx and getting placed with a hybrid (pharmacy and DME) distribution partner means you can continue to receive the supplies you need and also make sure you are set up to transition to pharmacy if your coverage changes in the future. We expect coverage to expand to more Tandem customers over time.

If your pharmacy insurance benefits do not currently cover Tandem supplies and you are eligible to purchase directly through us, your Tandem Source platform account provides a centralized, self-service hub to manage your essential shipments.

You can now update your supply quantity, remove specific items, or cancel an order entirely without needing to call our support team
You will easily see if you are enrolled in Automatic Reordering (ARO) and exactly when your next order will be processed or available for review
You can set your Preferred Method of Contact, including opting into convenient text message updates about your orders
Updated receipt formats help you understand your payments and estimated patient responsibility

See steps for placing an order below.

For questions about where your supplies should be refilled, or to explore options to lower your out-of-pocket costs using your pharmacy benefits, our team is happy to help. Please call (877) 801-6901, press option 3, 5 am to 5 pm (PT) Monday – Friday.

Step-by-Step: How to Process Your Supply Order Through the Tandem Source Platform

Before getting started, you can review the system requirements as well as instructions on how to create an account.

Order supplies directly through your Tandem Source account. It’s fast and secure. You’ll get an email to confirm your information and log in to Tandem Source.

In Tandem Source:

Click Orders in the left bar
Click Confirm Information and review or edit any details
Click Continue
Review the order and remove any items if needed
Click Confirm Order
We then calculate your estimated out-of-pocket cost and email you when the order is ready for payment
Once you receive the email that the order is ready for payment, return and log in to Tandem Source and click Orders
Select shipping method and enter payment details
Click Place Order

You’ll receive an email with your receipt and have the option of printing a payment receipt directly from the platform for your personal records. A confirmation email will be sent once your order has shipped. Tracking information will be available in the Tandem Source platform.

Guide to Managing Orders through Tandem Source (Page 27)

What Supplies Can You Reorder Online?

You may reorder the infusion sets and cartridges you purchase directly from Tandem Diabetes Care, along with compatible accessories such as the Tandem Mobi adhesive sleeve. Each supply order is generated based on your most recent shipment, so your items are already listed for you to review, and you can add available accessories before you check out.

Updating or Cancelling an Order

Users can now make changes to supply orders directly online, without calling the Supply Team:

Update the quantity of any item before you confirm your order
Remove an item you don’t need this time
Cancel the current order

Note: Removed items will not reappear on future orders. If you want to add an item back, please call our Supply Team at (877) 801-6901, press option 3, 5 am to 5 pm (PT) Monday – Friday. If you are enrolled in automatic reordering, canceling an order will not affect your future shipments.

Enrolling in Automatic Reordering (ARO)

You can see whether you are enrolled in automatic reordering (ARO) directly on your Orders screen. If you are enrolled, you will see your supply reorder interval and the date we will begin processing your next order, so your supplies arrive automatically with no manual steps. If you are not enrolled, you will see the date your next order will be available for you to review.

To set up automatic reordering, please call us at (877) 801-6901, press option 3, 5 am to 5 pm (PT) Monday – Friday. Calling is the only way to opt-in to automatic reordering.

Online Supply Ordering Eligibility

Not all Tandem pump users are eligible for supply reordering through Tandem Source. Depending on your specific health insurance plan, you may instead purchase your supplies through an authorized third-party medical distributor or a mail-order pharmacy. If you are transitioned to a pharmacy or hybrid Durable Medical Equipment (DME) partner, that provider will manage your refill reminders and reorders.

Again, for questions about where your supplies should be refilled, or to explore cost savings using your pharmacy benefits, our team is happy to help. Please call (877) 801-6901, press option 3, 5 am to 5 pm (PT) Monday – Friday.

FAQs

How do I track my supply order or view past invoices in the Tandem Source platform?

You can easily monitor your essential shipments by logging in to your Tandem Source account at any time. Simply navigate to your portal to check your real-time order status, track active shipments right to your door, and securely review past invoices.

What is included on my Tandem Source order receipt?

Each order includes an itemized receipt to help you understand your costs. Your receipt lists each item along with the retail price, your estimated insurance coverage, shipping, and your total out-of-pocket cost. For billing inquiries, please call (877) 801-6901 (option 4) or email billing@tandemdiabetes.com.

How do I set my preferred method of contact or get order updates by text in the Tandem Source platform?

You can choose how you would like Tandem to contact you about your prescriptions, pump, and supply orders. If you select text as your preferred method of contact, you will be asked to consent to receive text messages. Message and data rates may apply and message frequency may vary; reply STOP at any time to opt out.

Can a caregiver or family member manage my supply reorders in the Tandem Source platform?

Yes, authorized caregivers can help manage your continuous insulin therapy by placing supply reorders on your behalf. To protect your health information, caregivers will need their own proxy access set up within the Tandem Source platform to process payments and verify insurance. If you need assistance linking an authorized family member or caregiver to your account, please call our Support Team.

What is the phone number for Tandem Supply orders?

Our dedicated Supply Team is here to help ensure you always have the necessary supplies for your continuous insulin therapy. You can reach our supply specialists directly by calling (877) 801-6901, press option 3, 5 am to 5 pm (PT) Monday – Friday. While you can manage most aspects of your order online, you will need to call this number if you wish to re-add an item you previously removed from your supply order.

*$0 pump claim based on pump cost data for Tandem customers with pharmacy benefits (3/2/2026–7/31/2026). $0 pump supplies claim based on supply cost data for Tandem customers with pharmacy benefits and use of the Tandem copay card (3/2/2026–7/31/2026). Pump supplies cost calculation reflects the average monthly out-of-pocket cost for disposable infusion sets and cartridges necessary to utilize Tandem pump therapy and assumes consumption of 10 infusion sets and cartridges per month. The Tandem copay card has a maximum benefit of $100 per month for 12 months. Copays less than $100 will result in complete coverage for disposable infusion sets and cartridges only. The Tandem copay card is not available for customers on Kaiser, Medicare, Medicaid, or TRICARE plans. Additional terms and conditions apply. Actual cost may vary and is subject to individual’s particular pharmacy benefits. Interested customers should contact Tandem for a free benefits check to determine actual cost for their situation.