Please review the information and instructions below so you understand the new features before you update.
This update adds Basal-IQ technology to your t:slim X2 insulin pump, which helps reduce the frequency and duration of low-glucose events by predicting glucose levels 30 minutes ahead and suspending insulin if they are expected to drop below 4.4 mmol/L. Insulin resumes as soon as sensor glucose values begin to rise.
This update may require a prescription and you will need to complete training before you can receive the unique Update ID needed to update your t:slim X2 insulin pump. Please contact your local Customer Support if you completed the training process and did not receive your code or are unsure if your pump is eligible for this update.
Basal-IQ technology only works with the Dexcom G6* continuous glucose monitor (CGM). Your t:slim X2 insulin pump will no longer be compatible with Dexcom G5 Mobile CGM following this update. If you have G5 supplies you plan to use, we recommend postponing this update until you are ready to switch to the new Dexcom G6 CGM System.
Please consult the Tandem Device Updater User Guide and have the following:
The Tandem Device Updater is a software program that runs on your computer and allows you to update the software on your pump.
The Tandem Device Updater should automatically start after you install it on your computer. Follow the prompts to update your t:slim X2 insulin pump. The process should take less than 10 minutes to complete.
Note: If the Updater encounters a condition that will not allow you to continue, you will see an error message on your computer screen. Follow the on-screen instructions to resolve the error and continue with your update, or contact your local Tandem Customer Technical Support. If you have trouble connecting your pump or starting an update, reference the Troubleshooting section of the Tandem Device Updater User Guide.
The Tandem Device Updater is a software program that runs on your computer and allows you to update the software on your pump.