Dexcom G6
Find answers to common questions about using the Dexcom G6 CGM with your insulin pump.
Choose your pump
Tandem Mobi System
Connect Dexcom G6
View GuideLearn how to pair a Dexcom G6 CGM with your Tandem Mobi system.
Connection Tips
View GuideSee how to troubleshoot a lost sensor signal on the mobile app.
t:slim X2 Insulin Pump
Enter Transmitter ID
Learn how to enter the Dexcom G6 CGM transmitter ID in your t:slim X2 insulin pump.
Connect Dexcom G6
View GuideLearn how to pair your Dexcom G6 CGM sensor and transmitter to your t:slim X2 insulin pump.
Who to Contact for CGM Support
CGM Sensor
Dexcom Sensors
Issues include physical damage (e.g., broken, detached, missing sensor wire), no initial calibration, sensor failure during warmup, new sensor inserted but “No Restarts” (Alert
25) displayed, inaccurate CGM values, the calibration prompt will not clear, early sensor expiration, sensor failure after warmup, the pump displays “---“, the pump displays “Wait up to 3hrs”, the Dexcom Mobile App displays
“Sensor Error”, or calibration errors. Please
report the issue online or contact one of the support departments at
Dexcom.
CGM Sensor Application
Dexcom Sensors
Issues include physical damage (e.g., broken needle, cannula, or needle retraction issues), deployment issue, or painful insertion. Please report the issue online or contact one of the support departments at
Dexcom.
CGM Transmitter
Dexcom Sensors
Issues include pairing failure on the Dexcom Mobile App, unintended once per day calibration mode, physical damage, latch issues, difficulty inserting or removing transmitter, low transmitter battery alert, transmitter failed, overheating, or shocking.
Please report the issue online or contact one of the support department at
Dexcom.
Insulin Pumps and Mobile Apps
Dexcom Sensors
Issues include a loss of connection only on the pump or only the pump displays an invalid Transmitter ID (Alert 29). Please contact the Tandem Diabetes Care Techincal Support Team at (877) 801-6901. If the Dexcom Mobile App is also not receiving data,
then Dexcom will handle these issues instead. Please report the issue online or contact one of the support departments at Dexcom.
Frequently Asked Questions
Important Safety Information
RX ONLY. The Tandem Mobi insulin pump with interoperable technology (the pump) and Control-IQ+ technology (Control-IQ+) are intended for single patient use. The pump and Control-IQ+ are indicated for use with NovoLog or Humalog U-100 insulin.
Tandem Mobi system: The Tandem Mobi insulin pump is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in persons 2 years of age and greater.
Control-IQ+ technology: Control-IQ+ technology is intended for use with compatible integrated continuous glucose monitors (iCGM, sold separately) and alternate controller enabled (ACE) pumps to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ+ technology is intended for the management of type 1 diabetes mellitus in persons 2 years of age and greater and of type 2 diabetes mellitus in persons 18 years of age and greater.
Warning: Control-IQ+ technology should not be used in anyone under the age of 2 years old with type 1 diabetes or under the age of 18 years old with type 2 diabetes. It should also not be used in patients who require less than a total daily insulin dose of 5 units of insulin per day or who weigh less than 20 pounds (9 kilograms), as those are the required minimum values needed for Control-IQ+ to operate safely.
Users of the pump and Control-IQ+ must: use the insulin pump, iCGM, and all other system components in accordance with their respective instructions for use. Failure to follow these instructions for use could result in an over delivery or under delivery of insulin. This can cause hypoglycemia (low BG) or hyperglycemia (high BG) events. Visit tandemdiabetes.com/safetyinfo for additional important safety information.
Important Safety Information
RX ONLY. The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in individuals six years of age and greater. The pump is intended for single patient, home use and requires a prescription. The pump is indicated for use with NovoLog or Humalog U-100 insulin. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit www.tandemdiabetes.com/safetyinfo for additional important safety information
Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts.