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This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try these steps.

You’ve chosen a convenient time to stop all insulin delivery and reviewed the Before You Begin checklist to minimize any disruptions in therapy. Now it is time to update the software on your insulin pump.

If you have a compatible smartphone and operating system use these steps to pair the Tandem Mobi mobile app to your Tandem Mobi insulin pump.

If your pump’s battery level indicator experienced a large drop (>25%) or large increase (>10%) while not plugged in within a 2-hour period, this is normal battery behavior.

Your pump must be in-warranty and you have completed the initial pump training process to be eligible for software updates. To check if your pump is in-warranty, please visit Tandem Source.