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This error may occur if the action you are attempting to complete in Tandem Source fails. To fix the issue, try these steps.

Once you have created a Tandem Mobi Mobile app account and linked your pump to Tandem Source, your pump will upload data wirelessly.

You must be 13 or older to create a new account through Tandem Source. If you are younger than 13 years old, your guardian must first create a guardian account before you can log in.

Software updates for your pump continue to be managed using Tandem Source and require your pump physically plugged into a personal computer. Pump software updates can not be completed through the mobile app.

Tandem Source allows you to print a receipt at the time of your payment or from your completed activities on the Tandem Source home page.