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Here are some steps to take if the continuous glucose monitoring (CGM) sensor, Tandem Mobi insulin pump, or Tandem Mobi mobile app are unable to communicate with each other.

Now that you have completed any preliminary steps via the Tandem Source platform, please review this checklist to minimize any disruptions in therapy before updating your pump software.

If you see any of these error messages on your mobile app, you can attempt to resolve the issue on your own by completing each of the steps here.

For a seamless start with your replacement Tandem Diabetes Care insulin pump, please take a moment to read through and follow these setup instructions.

Our articles, videos, and resources can help answer many of your pumping and diabetes related questions.