Control-IQ Software Update for the t:slim X2 Insulin Pump

United States (English)

Tandem carefully develops software updates to ensure your safety and satisfaction. Please review the instructions and take time to understand the new features before beginning your update.

What's Included

This update adds Control-IQ™ technology to your pump. Control-IQ technology is designed to help increase time in range (70-180 mg/dL)* using Dexcom G6 continuous glucose monitoring (CGM)^† values to predict glucose levels 30 minutes ahead and adjust insulin accordingly. Learn More

t:slim X2 Insulin Pump with Control-IQ Technology

Before You Begin

REQUEST YOUR UPDATE

You must first request your software update through the t:connect portal. This update requires a prescription and completion of online training, which must be initiated through the t:connect® portal in order to receive the Update ID code needed to update your pump software. If you have not yet requested your update, visit the t:connect portal to begin the process.

Update Your Pump

You must have completed the prescription process mentioned above and have received your Update ID Code to proceed. If you've received your Update ID code, here are the three simple steps to update the software on your t:slim X2™ insulin pump:

Before You Update

Control-IQ technology only works with the Dexcom G6 CGM. If you are still using Dexcom G5 Mobile CGM and have Dexcom G5 supplies you plan to use, we recommend postponing this update until you are ready to switch to the new Dexcom G6 system.

If you are already using Dexcom G6 CGM and have an active sensor session when you update your pump, you will need to start the session again on your pump after the update is complete. The update process will NOT stop the sensor session, and you will not need to re-enter your transmitter ID. When your pump asks if you have a sensor code, tap SKIP. Your pump should backfill any data missed during the update. You can continue to view your Dexcom G6 CGM data on the Dexcom mobile app during the update process.

Please consult the Tandem Device Updater User Guide and have the following on hand:

A convenient time to stop all insulin delivery, detach your infusion set, and remove your cartridge. This update will take 15 to 30 minutes.
Your unique Update ID Number, which you should receive by email once we have received your prescription (if required) and you've completed your online training. This code expires 60 days from email receipt.
The pump serial number (contained in the email with your Update ID Number).
Compatible computer with an internet connection (wired ethernet is preferred).
A backup insulin delivery option, such as a syringe and long-acting insulin, in case there are any issues updating your pump. Your blood glucose (BG) meter so that you can check your BG prior to starting the update. Supplies to change your cartridge. We recommend performing the update when you are ready for a new cartridge.

Install Tandem Device Updater Download >>

Update Your Device

The Tandem Device Updater should automatically start after you install it on your computer. Follow the prompts to update your t:slim X2 insulin pump. The process should take less than 10 minutes to complete.

If the Tandem Device Updater encounters a condition that will not allow you to continue, you will see an error message on your computer screen. Follow the on-screen instructions to resolve the error and continue with your update. If you are unable to continue with your update, contact Customer Support at (877) 801-6901. If you have trouble connecting your pump or starting an update, reference the Troubleshooting section of the Tandem Device Updater User Guide.

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Download Tandem Device Updater

The Tandem Device Updater is a software program that runs on your computer and allows you to update the software on your pump. A new version of the Tandem Device Updater was released on September 4, 2020. If you have a previous version installed, you will need to download the latest version.

Download for Apple

Download for PC

System Requirements

A computer and internet connection will be required to update your pump. Please take a minute to review the following technical requirements. In order to install Tandem’s device updater software, you will need administrator rights on your computer.

Supported Operating Systems

Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Microsoft Windows 7 (64 bit)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)
Mac OS Mojave (v10.14.x)

Computer Requirements

1 GB RAM
1 GB of available disk space
x86 compatible 1.6 GHz processor
USB 1.1 port or later
Screen display capable of at least
1024 by 768 pixels resolution

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Responsible Use of Control‑IQ Technology

Even with advanced systems such as the t:slim X2 insulin pump with Control-IQ technology, you are still responsible for actively managing your diabetes. Control-IQ technology does not prevent all high and low blood glucose events. The system is designed to help reduce glucose variability, but it requires your accurate input of information, such as meals and periods of sleep or exercise. Control-IQ technology will not function as intended unless you use all system components, including your CGM, infusion sets and pump cartridges, as instructed. Importantly, the system cannot adjust your insulin dosing if the pump is not receiving CGM readings. Since there are situations and emergencies that the system may not be capable of identifying or addressing, always pay attention to your symptoms and treat according to your healthcare provider’s recommendations.

Important Safety Information

RX ONLY. The t:slim X2 pump and Control-IQ technology are intended for single patient use. The t:slim X2 pump and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin.

t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The t:slim X2 pump is indicated for use in individuals six years of age and greater. Control-IQ technology: Control-IQ technology is intended for use with a compatible integrated continuous glucose monitor (iCGM, sold separately) and ACE pump to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons six years of age and greater.

WARNING: Control-IQ technology should not be used by anyone under the age of six years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.

Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of the t:slim X2 pump and Control-IQ technology must: use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The t:slim X2 pump and the CGM transmitter and sensor must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

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Control-IQ Technology Software Update