Due to an influx of calls since the announcement of product approvals in the United States and Canada, we are experiencing higher than expected wait times that do not meet our goals for customer support.
We sincerely apologize for any inconvenience and appreciate your patience as we work relentlessly to make the lives of people living with diabetes positively different. To help keep phone lines open for customers who may be experiencing an interruption in insulin delivery, we ask that customers interested in software updates please refrain from calling our Customer Support Team during the update request process.
If you have already put in a request for a call back regarding the software update process, we appreciate your patience. Tandem Diabetes Care is working diligently to make sure everyone is responded to as soon as possible.