Important Notice: Use Dexcom G6 with your t:slim X2 pump. Dexcom G7 integration is not yet available in Canada pending regulatory clearance.
t:slim X2 Insulin Pump
This warranty is valid only in Canada. Tandem Diabetes Care Canada, Inc., 675 Cochrane Drive, East Tower, 6th Floor, Markham, ON, L3R 0B8 (“Tandem”) warrants the t:slim X2 insulin pump against defects in materials and workmanship, under normal use, for the period of four years from the earlier of the original date of delivery or shipment of the pump by Tandem or its authorized distributor to the original end-use purchaser (the “Warranty Period”). For any defective t:slim X2 pump covered by the foregoing warranty, Tandem will, at its discretion, repair the pump or replace it with a new or refurbished t:slim X2 pump, subject to the conditions and exclusions stated herein. Repair or replacement of a t:slim X2 pump will not extend the original four-year warranty, which will continue to apply. If your t:slim X2 pump is replaced, then you must return your original pump in accordance with Tandem’s instructions. In the event the defective t:slim X2 pump is not returned, then this warranty shall be void, and you will not be entitled to future pump replacement or repairs. Notwithstanding the foregoing, in the event the t:slim X2 insulin pump has been discontinued or is otherwise unavailable as a replacement, in its sole discretion, Tandem may replace the warranted product with a product that has similar or greater functionality.
The warranty is valid only if the t:slim X2 insulin pump is used in accordance with instructions from Tandem Diabetes Care for use and user guide and will not apply if:
From time-to-time, Tandem Diabetes Care may, but shall not be obligated to, offer software updates for your t:slim X2 insulin pump to help to ensure the up-to-date functionality of your pump or software that are intended to add new features to your t:slim X2 pump. Tandem reserves the right to offer those updates, if any, in its sole discretion either at no charge or for an additional fee to be determined at a future date. To the extent that an update is offered at no charge, it is considered to be included in the original cost of your pump. Any future software updates will be subject to your acceptance of other terms and conditions that may be applicable at that time, including additional terms that may modify or limit the terms of this warranty.
This warranty shall be personal to the original end-use purchaser. Any sale, rental, or other transfer or use of the t:slim X2 pump covered by this warranty to or by a user other than the original end-use purchaser shall cause this warranty to immediately terminate.
This warranty only applies to the t:slim X2 pump and does not apply to other products or accessories.
No employee of Tandem or any other party, including without limitation any authorized distributor, is authorized to make any warranty in addition to those made in this warranty.
The remedies provided for in this warranty are the exclusive remedies available for any warranty claims. Neither Tandem nor its suppliers or distributors shall be liable for losses, liabilities, claims, or damages of any kind or nature whatsoever, including, without limitation, any indirect, incidental, consequential, or special damages of any kind caused by or arising out of a defect in the product. All other warranties and conditions, express or implied, are excluded, including, without limitation the warranties of merchantability and fitness for a particular purpose.
Infusion Sets (t:lock)
This warranty is valid only in Canada. Tandem Diabetes Care Canada, Inc., 675 Cochrane Drive, East Tower, 6th Floor, Markham, ON, L3R 0B8 (“Tandem”) warrants its infusion sets against defects in materials and workmanship for one use during the period of three days after the individual infusion set sterile packaging has been opened, not to exceed six months from date of shipment of the infusion set to the end user (the “Warranty Period”). During the Warranty Period, Tandem will replace any defective infusion set, subject to the conditions and exclusions stated herein.
The warranty is valid only if the infusion sets are used in accordance with the accompanying instructions for use and user guide provided with your insulin pump and will not apply if:
This warranty shall be personal to the original end-use purchaser. Any sale, rental, or other transfer or use of the product covered by this warranty to or by a user other than the original end-use purchaser shall cause this warranty to immediately terminate. This warranty does not apply to insulin pumps and other accessories.
No employee of Tandem or any other party, including without limitation any authorized distributor, is authorized to make any warranty in addition to those made in this warranty.
The remedies provided for in this warranty are the exclusive remedies available for any warranty claims. Neither Tandem nor its suppliers or distributors shall be liable for losses, liabilities, claims, or damages of any kind or nature whatsoever, including, without limitation, any indirect, incidental, consequential, or special damages of any kind caused by or arising out of a defect in the product. All other warranties and conditions, express or implied, are excluded, including, without limitation, the warranties of merchantability and fitness for a particular purpose.
t:slim X2 Cartridge
This warranty is valid only in Canada. Tandem Diabetes Care Canada, Inc., 675 Cochrane Drive, East Tower, 6th Floor, Markham, ON, L3R 0B8 (“Tandem”) warrants its cartridges against defects in materials and workmanship for one use during the period of three days after the individual cartridge sterile packaging has been opened, not to exceed six months from date of shipment of the cartridge to the end user (the “Warranty Period”). During the Warranty Period, Tandem will replace any defective cartridge, subject to the conditions and exclusions stated herein.
The warranty is valid only if the cartridges are used in accordance with the accompanying instructions for use and user guide provided with your Tandem insulin pump and will not apply if:
This warranty shall be personal to the original end use purchaser. Any sale, rental, or other transfer or use of the product covered by this warranty to or by a user other than the original end use purchaser shall cause this warranty to immediately terminate. This warranty does not apply to insulin pumps and other accessories.
No employee of Tandem or any other party, including without limitation any authorized distributor, is authorized to make any warranty in addition to those made in this warranty.
The remedies provided for in this warranty are the exclusive remedies available for any warranty claims. Neither Tandem nor its suppliers or distributors shall be liable for losses, liabilities, claims, or damages of any kind or nature whatsoever, including, without limitation, any indirect, incidental, consequential, or special damages of any kind caused by or arising out of a defect in the product. All other warranties and conditions, express or implied, are excluded, including, without limitation, the warranties of merchantability and fitness for a particular purpose.