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Support Center

Tandem has an extensive library of materials to help you get the most out of your Tandem insulin pump.

Browse Library
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Dexcom Support

Learn which continuous glucose monitoring (CGM) issues are specific to Dexcom or Tandem Diabetes Care, and which company to contact.

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Get in Touch

Tandem Diabetes Care offers a variety of ways to get the help you need with your insulin pump, on your schedule, including 24/7 technical support.

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Tom, Chief Scientist
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About Tandem
Work that is Personal

Because we work with people who are living with type 1 diabetes, our mission is personal. That connection helps fuel our passion and drives our commitment to serving the diabetes community.

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Who to Contact for CGM Support

Customer Support

We put as much effort into standing behind our products as we do into designing them. Based in the United States, our bilingual support team is staffed by highly trained, enthusiastic representatives.

Canadian Office

675 Cochrane Drive
East Tower, 6th Floor
Markham, ON L3R 0B8

Corporate Headquarters

12400 High Bluff Drive
San Diego, CA 92130
United States of America

Technical Support

24 hours a day
365 days a year

(select option 1)

Order Support

8 am to 6 pm (Eastern)
Monday - Friday

(select option 3)

Pump Renewals

8 am to 6 pm (Eastern)
Monday - Friday

(select option 2)