Jalen, diagnosed 2015
Get Started

Whether you're ready for a new pump or just looking to check your coverage, everything you need is right here.


How it works

Fill out the digital form below, and we will coordinate with your healthcare provider and/or local diabetes education center to help set you up with a pump.

Get Started Online


Prefer paper?

If you prefer not to submit your information online, getting started is still simple. Print the form below and mail or fax it to us, and we will contact you.

Mail Your Form



Have Questions?

If you have questions or need assistance, please call our bilingual Customer Support Team at (833) 509-3598.




What happens next?

A Tandem representative will contact you within two business days to confirm your information. When you are ready to order a Tandem insulin pump, we will work with your healthcare provider to complete the necessary paperwork. A Tandem representative will provide you with regular status updates.

Get Started Process




Mail or fax your paperwork

Prefer paper? Just follow the instructions to send your information to us.


Complete and sign the Patient Information Form.


Fax to (833) 509-3599 or mail them to Tandem Diabetes Care Canada.

Return forms by mail:

Tandem Diabetes Care Canada
Attn: Customer Sales Support
675 Cochrane Drive, East Tower, 6th Floor
Markham, ON, L3R 0B8, Canada