We’ve got you covered
Bilingual customer support is available for Canada 24 hours a day, 365 days a year. In addition to our round-the-clock technical support, we offer a number of other services to make pump ownership as simple as possible.
Insurance Verification
Our team of insurance verification specialists will help you through the process and make it as simple for you as possible.
Expert Local Training
Even though our products are simple to learn and simple to use, we offer personal pump training to every new customer.
30-Day Return Policy
We don’t just want you to like your choice of insulin delivery. We want you to love it. You have up to 30 days to return the pump if necessary.*
Four-Year Limited Warranty†
If you need a replacement pump and are within our coverage area, we will get one to you as soon as possible, even on holidays and weekends.
Customer Support
We put as much effort into standing behind our products as we do into designing them. Our Customer Support Team is staffed by highly trained representatives, many of whom use pumps themselves.
Technical Support
(833) 509-3598
24 hours a day
Other Resources
* Return requires a valid, good faith medical reason confirmed by customer’s physician. See Tandem’s Returned Goods Policy for more details.
† You may have an additional year of warranty depending on your provincial funding program.