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Dear Tandem Customer,

With recent news on the spread of Coronavirus (COVID-19), many Tandem users have expressed concern about the ongoing availability of infusion sets, cartridges, and other supplies.

Here’s a quick Q&A on how we’re working to protect our customers, our supply chain, and our employees:

 
 

 
 

Q: Will supply orders be affected?

A : We are experiencing higher than anticipated demand for supplies, and so we’re asking some customers to accept substitutions of similar products to prevent delays in order fulfillment. We take any disruption in supplies very seriously and are working hard with our suppliers to resolve this as soon as possible. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

Q: I thought you said you weren’t anticipating any COVID related supplies interruptions?

A: Our not being able to fulfill some requested supplies is due to a combination of reasons, including higher than anticipated demand. We take any disruption in supplies very seriously and are working hard with our suppliers to resolve this as soon as possible.

Q: What are you doing to ensure I can get my supplies?

A: Since the initial outbreak, our supply chain team has been in close communication with suppliers, particularly in regions more heavily impacted by COVID-19. As the global situation evolves, we’ll continue working hard with our suppliers to safeguard the reliable supply of our infusion sets and other items.

Q: Will there be a shortage of t:slim X2™ insulin pumps?

A:  No, we do not anticipate a shortage of pumps at this time.

Q: What’s the status on international supplies?

A: Globally, our distribution network is fully operational and we’re taking ongoing steps to prevent any impact from COVID-19. We’re currently confident about being able to meet the needs of our international customers.

Q: If I’m undergoing quarantine away from home, will I still be able to get my supplies?

A: If you or someone you know is involved in a travel ban or quarantine related to COVID-19, please contact us. We are committed to doing everything we can to coordinate the delivery of supplies to prevent an interruption in pump therapy.

Q: If I’m undergoing quarantine away from home, will I still be able to get my supplies?

A: If you or someone you know is involved in a travel ban or quarantine related to COVID-19, please contact us. We are committed to doing everything we can to coordinate the delivery of supplies to prevent an interruption in pump therapy.

Q: What are you doing to protect the health of your employees?

A: On a voluntary basis and until further notice, eligible employees are encouraged to work remotely. We have requested that employees avoid domestic and international air business travel, and under no circumstances is business travel permitted to countries listed as Level 3 on the CDC advisory. We may also restrict employees from returning to a work location for a minimum of 14 days if they have traveled to an area with widespread community outbreak. Guests will not be allowed at Tandem buildings unless they are essential to the operation of the company.