We take the privacy and confidentiality of our customers’ information very seriously and apologize for any inconvenience or concern this incident may cause our customers. We are continuing to invest heavily in cyber security and data protection safeguards. We are also implementing additional email security controls, strengthening our user authorization and authentication processes, and limiting the types of data permitted to be transferred via email.
We began mailing letters to affected customers on March 17, 2020 and established a dedicated call center for patients to call with questions. If you believe you are affected by this incident and do not receive a letter by April 17, 2020, please call 1-844-971-0675, Monday through Friday, between 6:00 a.m. and 3:30 p.m. Pacific Time, excluding major U.S. holidays.