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Due to an influx of calls since the announcement of recent product approvals in the United States and Canada, we are experiencing higher than expected call volume resulting in wait times that do not meet our goals for customer support.

We sincerely apologize for any inconvenience and appreciate your patience as we work relentlessly to make the lives of people with diabetes better. We ask that our customers interested in software updates please refrain from calling Tandem Customer Support through their update request process, to help keep phone lines open for customers who may be experiencing an interruption in insulin delivery.

If you have already put in a request for a call back regarding the Control-IQ™ software update process, we appreciate your patience. We are working diligently to make sure everyone is responded to as soon as possible.