Software Update for t:slim X2™ Insulin Pumps 

Basal-IQ™ Technology with Dexcom G6® CGM Integration

Released in August 2018  |  Prescription and online training required.
 


Things to know before you update:

  • Basal-IQ™ Technology only works with the Dexcom G6® CGM System. Your t:slim X2™ Pump will no longer be compatible with the Dexcom G5® Mobile CGM System following this update. If you have G5 supplies you plan to use, we recommend postponing this update until you are ready to switch to the new Dexcom G6 CGM System.
  • You need your unique Update ID Code to update your pump. This update requires a prescription and completion of online training before you can receive your code. If you don't have your code, you can start the process here.

Already have your Update ID Code?

UPDATE MY PUMP

 

About Basal-IQ Technology

Basal-IQ Technology helps reduce the frequency and duration of low-glucose events by predicting glucose levels 30 minutes ahead and suspending insulin if they are expected to drop below 80 mg/dL. Insulin delivery resumes as soon as sensor glucose values begin to rise. Basal-IQ Technology uses sensor data from the Dexcom G6 continuous glucose monitoring system.
If you are unsure if your pump is eligible for this update or have questions about the process before you start, please call Customer Technical Support at (877) 801-6901 for assistance.
 

Get Ready

You must have the Update ID Code emailed from Tandem Diabetes Care to proceed.

 
In preparation, please consult the Tandem Device Updater User Guide.

A prescription and online training are required to receive the Update ID Code needed to update your pump. If you haven’t completed this process, you can get started here.

If you completed the training process and did not receive your code, call us at (877) 801-6901. The Software Support Team is available Monday – Friday from 6:00 AM to 5:00 PM Pacific Time.
 

Before you begin, make sure that you are prepared with each of the following items on hand:

  • Your unique Update ID Number - Sent to you in an email following completion of the required online training.
  • A backup insulin delivery option, such as a syringe and fast-acting insulin, in case there are any issues updating your pump.
  • Your blood glucose meter so that you can check your BG prior to starting the update.
  • A convenient time to stop all insulin delivery, detach your infusion set, and remove your cartridge. We recommend performing the update when you are ready to change your cartridge.

 

Install the Tandem Device Updater

Click the link below to download and install the Tandem Device Updater on your computer.
The Tandem Device Updater is a software program that runs on your computer and allows you to update the software on your pump. If you’ve previously completed this installation, you can skip the download and open the Tandem Device Updater on your computer now. 

MAC PC

System Requirements

Update your pump software

The Tandem Device Updater should automatically start after you install it on your computer. Follow the prompts to update your device.

If the Tandem Device Updater encounters a condition that will not allow you to continue with an update, you will see an error message on your computer screen. Follow the on-screen instructions to resolve the error and continue with your update, or contact Customer Support at (877) 801-6901. 

If you have trouble connecting your pump or starting an update, reference the Troubleshooting section of the Tandem Device Updater User Guide.
 
 
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System Requirements

To update your pump, one of the following operating systems is required:

  • Microsoft® Windows® 10 (64 bit)
  • Microsoft® Windows® 8.1 (64 bit)
  • Microsoft® Windows® 7 (32 or 64 bit)
  • macOS® High Sierra (v10.13x)
  • Mac® OS X® El Capitan (v10.11.x)
  • Mac® OS X® Yosemite (v10.10.x)

The following are the minimum computer requirements:

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor or faster
  • USB 1.1 port or later
  • Screen display capable of at least 1024 by 768 resolution

In order to install the Device Updater, you will need sufficient access rights on your computer.

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* Dexcom G6 CGM System sold separately. The Dexcom G6 CGM transmitter can only be paired with one medical device (either a Dexcom receiver or t:slim X2 Pump) and one consumer device (phone or tablet) at the same time. CGM coverage may vary based on insurance. Please consult your CGM supplier for coverage information.
† Must include the OS x El Capitan 10.11.4 update, which improves stability, compatibility, and security of your Mac.