Why Choose Tandem?


We have conducted thousands of interviews with patients and providers to understand their unique challenges and needs, so we can continue to deliver products that improve their lives. Our strategy is focused on optimizing user experience through cutting-edge technology and superior customer support.


t:connect HCP Portal Help Menu


Support for Prescribers

  • Referral process customized to your preferences, using text, email and/or phone
  • Smooth process from referral to pump shipment, including free insurance benefits check
  • Simple pump start process, including individualized, professional pump training for your patients
  • Setup and training on the t:connect® HCP portal to help you streamline patients’ pump data management
  • Online product resources and training videos
  • California-based Customer Support available 24 hours a day, 365 days a year for your patients



Flexible insulin pump platform

Tandem Diabetes Care is the only company that enables its customers to remotely update features on their in-warranty insulin pumps using personal computers.* This means that new features could be available to prescribe for your patients within their current pump’s warranty, without complicated hardware trade-ins.


Watch t:slim X2™ insulin pump user Sierra Sandison add Dexcom G5 Mobile CGM integration to her Tandem insulin pump.

Watch now


Tandem Device Updater


* Additional feature updates are not currently available for the t:slim X2 pump with Basal-IQ technology and are subject to future FDA approvals. A prescription and additional training may be required to access certain future software updates. Charges may apply.