Basal-IQ Technology Software Update

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Basal-IQ™ Technology software update for t:slim X2™ Insulin Pump now available.


Three simple steps.

If you are an in-warranty t:slim X2 Insulin Pump user in the United States, you can access the Basal-IQ feature free of charge via a software update. Here are the three simple steps to add Basal-IQ Technology with Dexcom G6 CGM integration* to your t:slim X2 Insulin Pump:


Submit request online

Log in to the customer portal using your existing t:connect username and password. If you don’t have a t:connect account, you can create one during this process. Once you verify your contact information in the portal, we will work directly with your healthcare provider to get a signed prescription for you.



Complete online training

Once your prescription is received, you will get a link to the online training courses, which you must complete to receive the software update. Online training will take approximately 45 minutes.


Update your pump

Once training is complete, you will receive an email with instructions on how to add Basal-IQ Technology to your pump.



System Requirements

A computer and internet connection will be required to update your pump. Please take a minute to review the following technical requirements. In order to install Tandem’s device updater software, you will need administrator rights on your computer


  • Microsoft® Windows® 10 (32 or 64 bit)
  • Microsoft® Windows® 8.1 (32 or 64 bit)
  • Microsoft® Windows® 7 (32 or 64 bit)
  • macOS® High Sierra (v10.13x)
  • Mac® OS X® El Capitan (v10.11.x)
  • Mac® OS X® Yosemite (v10.10.x)


  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor or faster
  • USB 1.1 port or later
  • Screen display capable of at least 1024 by 768 resolution


* Dexcom G6 CGM System sold separately. The Dexcom G6 CGM transmitter can only be paired with one medical device (either a Dexcom receiver or t:slim X2 Pump) and one consumer device (phone or tablet) at the same time. CGM coverage may vary based on insurance. Please consult your CGM supplier for coverage information.
† Must include the OS x El Capitan 10.11.4 update, which improves stability, compatibility, and security of your Mac.

Indications for use:
RX ONLY. The t:slim X2 Insulin Pump with Basal-IQ Technology (the System) consists of the t:slim X2 Insulin Pump, which contains Basal-IQ Technology, and a compatible CGM. CGM sold separately. The t:slim X2 Insulin Pump is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The t:slim X2 Insulin Pump can be used solely for continuous insulin delivery and as part of the System. When the System is used with a compatible iCGM, the Basal-IQ Technology can be used to suspend insulin delivery based on CGM sensor readings. Interpretation of the System results should be based on the trends and patterns seen with several sequential readings over time. CGM also aids in the detection of episodes of hyperglycemia and hypoglycemia, facilitating both acute and long-term therapy adjustments. Compatible iCGM systems are intended for single patient use and require a prescription. The System is indicated for use in individuals 6 years of age and greater. The System is intended for single patient use and requires a prescription. The System is indicated for use with NovoLog or Humalog U-100 insulin. The System is not approved for use in pregnant women, persons on dialysis, or critically ill patients.