Upon FDA approval of Dexcom G5 Mobile CGM compatibility, thousands of existing t:slim X2 Insulin Pump users were able to add CGM integration to their pump from home using their personal computer, without waiting for their insurance to cover a new device. Just four weeks after launch of the software update, one-third of users have already updated their pumps via personal computer. Of the t:slim X2 Pump users who have taken advantage of the software update, more than 85% indicated they were satisfied or extremely satisfied with the update process.
Up until recently, insulin pumps didn’t change that much - they did basal, they did bolus, and that was about it, so the typical 4-year insurance company reimbursement cycle wasn’t really a big deal. But the pace of innovation in diabetes technology has picked up rapidly. What if you could choose a pump today that could be updated with new features as they become approved and available?
We want to help you teach your classmates about this important aspect of your life in honor of National Diabetes Awareness month in November. Post a photo of yourself with a back-to-school theme for a chance to win one of 70 school classroom visits from a Tandem guest, and be featured on Tandem social media channels.
In case you have to relocate, we’ve included a packing list of important items you may need if you are being evacuated and have limited time to pack. In the event that you or someone you know have difficulty accessing supplies for a Tandem pump, our Customer Technical Support team is available 24/7 at 1-877-801-6901 and can help you coordinate with local resources for assistance in your area.
We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. Meet Territory Manger, Erin Didier. Erin grew up in Big Sky country, Montana, a state with more cows than people and one area code.
We’ve partnered with a popular cellphone case manufacturer to develop new cases for Tandem insulin pumps! These cases have a rigid plastic shell with removable stainless steel clip. Until now, our t:flex users have had only one case option, so we’re excited to finally offer the new and improved t:case 480!
We often get questions about what happens when Tandem pumpers are out with their #tsliminthewild away from power outlets. Learn more about options for remote charging!
As the weather gets warmer we wanted to be sure to remind you that Tandem insulin pumps have some great features that will help protect you from the elements!
Dwight Lee started his career in the aerospace industry implementing software. While the software was interesting to him he felt disconnected from the final outcome. He came to Tandem Diabetes Care for the opportunity to make software that has a larger and more significant impact on the user. After almost nine years, he’s making a significant impact as manager of software engineering, and it is still what he enjoys most about being at Tandem.
As Sr. Marketing Product Manager at Tandem, Danielle Karsten focuses on the strategy, roadmap, and feature definition for our insulin pumps and pump accessories. She has over 15 years of marketing experience in both medical device and diagnostic industries. Here she reflects on attributes of communication that are valued and respected at Tandem.
We have the world’s best customers, and we are very protective of them. When making business decisions, we always ask ourselves and our partners “how will this impact our customers?” Chelsie Coaster, MS, RD, CDE, is one of Tandem’s Clinical Diabetes Specialists. She has lived with diabetes for 25 years. After her diagnosis, Chelsie knew she wanted to become an educator to help positively impact the lives of families living with diabetes. Here she shares examples of how she is able to reinforce Tandem’s customer focus through her field work.
Tracy was diagnosed with type 1 diabetes in 1991, two days after her 8th birthday. Through her career as a Pediatric ICU nursing supervisor, she has helped other people with diabetes. Learn more about how she cares for her own diabetes while taking care of her patients and their families, sending them home from the hospital with the example of someone who has lived well with diabetes for 25 years.
Kyle Aarup is a fourth-generation off-road racer. He was diagnosed with type 1 diabetes at age six and two years later was in an accident while practicing on his home track, which fractured his C1 and C2 vertebrae and ripped all the muscles and ligaments off the base of his skull. Read more about how Kyle finished his 2016 Pro-Buggy debut season with two championships, diabetes, and all.
Last week, we went live with a new set of features on the t:connect® Application with the release of the t:connect HCP Portal. This update was developed based on feedback from hundreds of clinicians and focuses on making data management simpler and more efficient.
While you’re saving the environment this Earth Day, join a supportive environment of your own with the Strong With Diabetes Challenge. Learn how to build both physical and mental strength with diabetes through 4 weeks of FREE diabetes articles, workouts, meal plans, and community support.
Last month we began rolling out our first-ever remote pump software update for t:slim Pumps purchased before April 2015 using the Tandem Device Updater! With the launch of this product, we are the first company to offer our customers the ability to add new features to their insulin pump from home using a personal computer.
Read how Tandem pump user Kerri Sparling got past her initial hang-ups about moving to her first insulin pump after 17 years of injections.
Customer Technical Support Specialists at Tandem respond to and manage technical support calls and emails, helping troubleshoot issues for pump users and their families. They investigate problems on an individual basis, thoroughly document each issue, and collaborate with Tandem field representatives across the country to ensure that each patient receives a timely and satisfactory resolution. They are also customer advocates who represent the customer’s needs internally. They’re looking to grow their team.
When Liam was diagnosed with type 1 diabetes at age 7, his parents promised that he could keep doing all of the things he loved doing. Liam returned to rock climbing just three days after his diagnosis. Dedication and hard work are inherent characteristics to the sport of rock climbing, which have helped shape the way Liam lives his life.
When Kerri Sparling was diagnosed with type 1 diabetes at the age of seven, back in 1986, insulin pumps weren’t a readily available option. She spent years taking her insulin doses with a syringe which made diabetes feel like an event, something she says brought her life to a halt. Learn how pumping changed all of that.